Compensation - $20/hour plus bonuses
The Role
Are you an experienced Customer Service Specialist looking to take the next step-up in your career? If so, we have a new challenge for you. This position offers a base pay plus bonuses.
We are a growing family-owned business, looking to appoint a Customer Communications Specialist to join our teams supporting our Dealerships. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!
Key Responsibilities
As Customer Communications Specialist, you will be responsible for answering in-bound leads from customers via email, phone, and chat. You will initiate calls to schedule and confirm appointments in English. In addition, duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.
Duties:
Answer emails and telephone calls from customers who have demonstrated an interest in the company's products.
Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments.
Assist customers during their navigation on the website.
Chat online with customers surfing on the company's website.
Provide information on and actively promote motor vehicles or promotions.
Enter the result of each communication into the CRM software and perform necessary follow-ups.
Ensure a high level of customer satisfaction is always maintained.
Build trust and maintain a solid business relationship with customers.
Provide proactive communication with each customer after conclusion of sale.
Source/find opportunities for renewal and for new business through multiple contacts with the dealers' customers.
Participate in team meetings, workshops, and individual development sessions.
Perform any other assigned tasks.
Other duties as required.
Our Company
Bramgate Automotive Inc. has been in business since 1967. We have 5 locations of Volkswagen, Audi, Body Shop and Pre-owned Centres in the Peel region. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!
Our vision is to make every customer experience easy, efficient, and enjoyable.
We are proud of:
Our high volume and performance stores.
Canadian AutoWorld Employer of Choice (CAWEOC) Award – 2020 and 2023.
Canada’s Top 25 Best Dealership to work for by Automotive News – 2018 & 2019.
The Benefits
Base and bonus pay.
State-of-the art facility. Air-conditioned spaces.
Outstanding leadership and support.
Professional training and processes.
Large customer base.
Benefit package, life, dental, health, RRSP, pension plan and EAP.
Collegial workplace atmosphere.
Career advancement opportunities .
What you bring to the role
The key skills and qualities of a Customer Communication Specialist:
High school diploma or equivalent.
Fluent in verbal and written English language.
Superior telephone manners and strong interpersonal skills.
Outgoing, positive, ‘smile’ on the phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails, and campaigning.
Previous BDC and Dealership experiences. Able to manage 40-60 interactions per day.
Able to write simple correspondence, including email, chat, and SMS, etc.
Knowledge of vehicles, equipment, and/or services offered.
Strong knowledge of Microsoft Office products, including Email, Excel, and Word.
Able to maintain filing systems and basic database.
Strong customer service orientation.
Previous CRM experience an asset.
If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then please click the apply now button to find out more.
We thank all applicants. Only those selected will be contacted.
Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
