At Kokanee Ford, we are more than just a dealership — we are a locally owned and operated business that takes pride in serving our community throughout the Kootenays. Our team is built on the values of Trust, Respect, Quality, Integrity, and Community, and we strive to deliver an exceptional customer experience in every interaction.
We are currently seeking a Service Advisor to join our growing team. The ideal candidate is someone who enjoys working with people, communicates clearly and professionally, thrives in a fast-paced environment, and approaches problem solving with a positive attitude. Most importantly, we are looking for someone who wants to become part of the family here at Kokanee Ford.
Responsibilities:
- Greet customers promptly and professionally
- Schedule service appointments and maintain organized workflow
- Communicate vehicle concerns and repair recommendations clearly to customers
- Liaise between customers and technicians to ensure smooth communication
- Prepare estimates, invoices, and service documentation
- Follow up with customers to ensure satisfaction and maintain strong relationships
- Assist in maintaining a high standard of customer service within the service department
- Support the team environment and contribute positively to dealership culture
Qualifications:
- Strong communication and interpersonal skills
- Positive attitude and ability to remain professional in problem-solving situations
- Foundational understanding of automotive mechanics
- Strong organizational and computer skills
- Ability to multitask in a fast-paced environment
- Team-oriented mindset with a willingness to learn and grow
- Valid driver’s license
Preferred Experience:
- Previous experience in the automotive industry, preferably in service advising or service administration
- Knowledge and experience with PBS Systems is considered a strong asset
What We Offer:
- Competitive wages depending on relevant experience
- Mon-Fri work week (no weekends!)
- Training opportunities for the right candidate
- Supportive and family-oriented team environment
- Benefits as well as a great pension plan after three-month probation is complete
- Opportunity to work with a respected local business that values community involvement and giving back
- **For those candidates relocating to the Creston Valley, please reach out for details**
If you are passionate about customer service and want to be part of a dealership that truly values its people and community, we would love to hear from you.
Pay: $38,448.09-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
