Evolution Technologies is looking for talent who is committed to providing exceptional service and support to our customers.
We are looking for a full time Customer Service Representative to join our team at our head office in Port Coquitlam, BC.
Duties & Responsibilities:
- Providing exceptional and efficient customer service to our clients through phone and email communication ensuring that customer expectations are met and exceeded
- Arranging Return Merchandise Authorization (RMA)
- Support service, maintenance of products
- Record keeping and logging of all service calls
- Updating and maintaining client information files, data entry
Qualifications & Requirements:
- 5+ years’ work experience in a customer service role, preferably in wholesale trade or medical supplier industry
- Excellent written, verbal, and interpersonal communication skills
- Organized and detail oriented with great problem-solving skills
- Team player who works well under pressure, independently and as a member of a team
- Strong multitasking skills and ability to calmly and efficiently manage phone calls and emails
- Intermediate to advanced computer skills including knowledge of ERP and Microsoft Office Suite, and ability to type 50+ WPM
- Fluent in written and verbal English
- Applicants must hold valid work authorization in Canada
Pay: $21.00-$24.00 per hour
Benefits:
- Extended health care
- On-site parking
Ability to commute/relocate:
- Port Coquitlam, BC V3C 2J9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 5 years (preferred)
Work Location: In person
