MEMBER EXPERIENCE ASSOCIATE
Location: United Boxing Club – 1034 Bloor St W, Toronto
Position Type: Part-Time / Full-Time
Start Date: Immediate
Compensation: Hourly + perks (training, merch, and more)
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OVERVIEW
The Member Experience Associate is the face of United Boxing Club, responsible for delivering outstanding guest services, keeping the facility organized, and supporting sales growth. This role blends hospitality, administration, and membership sales to ensure every member and guest feels valued the moment they walk in.
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KEY REQUIREMENTS
A. Experience
- Admin & sales exposure: Experience handling emails, bookings, or customer sales is a strong asset.
- Tech-savvy: Confident using email, WhatsApp, Instagram, and CRM systems.
- Barista or bartending background (preferred): Comfortable serving specialty coffee and managing café operations.
B. Personality
- People-first: Outgoing, approachable, and confident in conversation.
- Action-taker: Proactive and solution-driven under pressure.
- Multitasker: Can balance check-ins, sales conversations, and facility flow seamlessly.
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KEY RESPONSIBILITIES
1. Operations
- Keep front desk, café, retail, and gym floor clean and organized.
- Serve coffee/espresso-based drinks during operating hours.
- Assist with community events, social media content, and campaigns.
2. Administration & Communication
- Handle emails, DMs, appointment confirmations, and member follow-ups.
- Ensure accurate scheduling and class bookings.
- Support internal communication across staff and trainers.
3. Member Services
- Greet all guests warmly and create sales opportunities.
- Introduce, upsell, and sell memberships, trials, and training packages.
- Track leads, trial conversions, and membership renewals.
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ONBOARDING
- Training Phase: New hires start at a reduced hourly rate while learning and demonstrating core skills (admin, café service, sales, and facility management).
- Full Pay & Bonuses: Once you’ve shown you can independently manage all responsibilities, your hourly rate increases to the full pay scale with eligibility for monthly performance bonuses tied to sales and service metrics.
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POSITION GROWTH
We prefer to promote from within and this role is an entry point into our team with room to grow with clear paths forward:
- Sales Coordinator : Lead the member experience and sales function, owning the full member journey from first visit to long-term retention.
- Operations Coordinator: Own the operational infrastructure of the club, from systems and reporting to facility standards and team training.
- Marketing Coordinator: Take ownership of events, partnerships, marketing activations, and brand growth.
- Coaching: For those with a passion for boxing & fitness, there is a pathway into our coaching program and grow your skills as a certified boxing coach.
Each path comes with increased responsibility, a structured KPI framework, and a compensation roadmap that scales with your performance and the club's growth. If this sounds like you ready to build something, and grow with us as we scale, please let us know.
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Perks
- Free gym access + staff training sessions.
- Physio & Chiro Benefits
- Discounts on merch, coffee, and gear.
- Fun, dynamic work culture with growth potential.
Job Types: Full-time, Part-time
Pay: $19.00-$20.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- Mileage reimbursement
- On-site gym
- Wellness program
Application question(s):
- What is the earliest start date you can accomodate?
- United Boxing Club is a people-first community — connection, culture, and authenticity are at the heart of everything we do. If you're comfortable sharing, please drop your Instagram, LinkedIn, or any other social handle where we can get a sense of who you are outside of a resume. This is completely optional and just helps us get to know you better.
Experience:
- Customer service: 2 years (required)
Language:
- Fluent English (required)
- French (preferred)
Location:
- Toronto, ON M6H 1M3 (required)
Work Location: In person
