Sleep Coach
NuVista Mental Health
Full-Time – Sleep Solutions Greenwood
Reports to: Sr Director of Operations – Sleep Solutions
About NuVista
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.
The Opportunity
The Sleep Coach provides compassionate, client-centred care to individuals experiencing sleep-related concerns by conducting assessments, delivering education, and supporting evidence-based treatment plans such as CPAP therapy and CBT-I. Working collaboratively with physicians and internal teams, this role ensures high-quality care delivery, strong client adherence, and optimal sleep health outcomes while maintaining clinical, regulatory, and documentation standards.
This role is responsible for:
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Client Care & Clinical Support
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Clinical Collaboration & Care Coordination
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Operational Support & Documentation
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Professional Standards & Team Contribution
Key Responsibilities
Client Care & Clinical Support
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Deliver exceptional, empathetic, client-focused care to support optimal sleep health outcomes.
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Conduct client appointments, provide sleep health education, and recommend appropriate therapies or equipment (e.g., CPAP, CBT-I, other clinically supported treatments).
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Monitor and support client adherence and long-term therapy success.
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Provide ongoing follow-up care, including screening, monitoring, and support for sleep-related respiratory concerns.
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Educate clients to build confidence, independence, and improved quality of life.
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Prioritize and manage a time-sensitive caseload with strong problem-solving skills.
Clinical Collaboration & Care Coordination
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Review clinical data and collaborate with physicians to develop and adjust individualized sleep therapy plans.
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Identify clinical or therapy discrepancies and communicate effectively with physicians to support coordinated care.
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Coordinate care with physicians, insurers, government programs, and internal teams to ensure seamless service delivery.
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Provide timely and clear updates to referral sources and physicians.
Operational Support & Documentation
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Ensure timely, accurate EMR documentation, treatment plans, charting, and record-keeping in compliance with privacy legislation.
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Maintain efficient scheduling, client flow, and clinic operations, including basic front-office support as required.
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Ensure clinic equipment is properly maintained and operational, following IPAC and infection prevention standards.
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Accurately prepare and submit funding documentation and assist clients with insurance or government program navigation.
Professional Standards & Team Contribution
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Represent Nuvista Sleep Solutions with professionalism, warmth, and adherence to organizational values, policies, and procedures.
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Adhere to Provincial Public Health and IPAC standards at all times.
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Maintain up-to-date professional knowledge through ongoing education and participation in relevant associations.
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Support continuous improvement initiatives to enhance clinic processes and client experience.
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Participate in team meetings, training, and onboarding support for new staff.
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Perform other reasonable duties as assigned.
Qualifications
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Client-centered approach aligned with Nuvista Sleep Solutions’ values.
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Registered RRT, RPSGT, CPSGT, RN, or RPN/LPN in good standing.
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Active registration with applicable provincial regulatory body and required professional liability insurance.
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Strong understanding of sleep health, including its impact on overall health and common comorbidities.
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Excellent interpersonal and communication skills with the ability to build rapport quickly.
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Strong time management, prioritization, and critical thinking skills.
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Experience with CPAP therapy, client education, or healthcare-related sales is an asset.
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Proficiency with Microsoft Office, EMRs, and virtual care platforms.
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Completion of required Health & Safety and WHMIS training.
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Additional languages and experience with virtual care are considered assets.
Core Competencies
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Communication: Communicates clearly and effectively; strong presentation and active listening skills.
- Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
- Interpersonal Skills: Builds strong relationships and works collaboratively with others.
- Job Knowledge: Maintains strong understanding of role responsibilities and continuously updates professional knowledge.
- Organizational Skills: Manages time effectively and maintains organized, efficient systems and workspace.
- Product Expertise: Maintains strong knowledge of products and shares expertise with others.
- Technical Skills: Maintains knowledge of technical tools and processes to enhance performance.
