Are you detail-oriented, reliable, and ready to make a difference behind the scenes? We are currently seeking a Senior Freight Forwarding Coordinator to support our growing team. This role is ideal for someone looking to build a career in international logistics and supply chain management
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Schedule: Monday to Friday, 8:30 am - 5:00 pm
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Pay Range: $25 - 30/hour
Position Overview:
CJ Logistics provides integrated supply chain services for customers around the world, maximizing customer value through continuous improvement and innovation. Aspiring to be The Global SCM Innovator, we deliver integrated and multimodal logistics services, connecting every corner of the world via air, sea and land.
Essential Duties & Responsibilities
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Manage end-to-end international freight operations for ocean, air, and domestic shipments, ensuring timely and accurate execution.
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Coordinate with shippers, carriers, customs brokers, bonded warehouses, truckers, terminals, and other service providers to ensure seamless transportation.
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Serve as the primary point of contact for assigned customers, providing proactive shipment updates, resolving escalated issues, and maintaining strong customer relationships.
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Review and prepare shipping documentation, including Commercial Invoices, Packing
Lists, MAWB/HAWB, MBL/HBL, customs documentation, and other required shipping
documents. -
Monitor and manage shipment milestones, identify potential delays, and implement
corrective actions to minimize service disruptions. -
Coordinate trucking appointments, warehouse scheduling, and final-mile deliveries,
including Amazon FBA and other time-sensitive shipments. -
Ensure compliance with CBSA, CARM, and other applicable regulatory requirements for
import and export shipments. -
Review freight costs, approve vendor invoices, verify customer billings, and ensure
accurate cost and revenue postings in the TMS system. -
Coordinate COD payments for transportation charges, customs and other import-related
expenses with the AP team. -
Investigate service failures, claims, billing discrepancies, and operational issues,
providing timely resolutions and preventive solutions. -
Support process improvements by identifying operational efficiencies and implementing
best practices. -
Provide guidance, coaching, and training to junior coordinators and new team members.
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Assist management with customer implementation projects, SOP development, KPI monitoring, and special projects as assigned.
Requirements and Qualifications
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Diploma or Bachelor's Degree in International Trade, Supply Chain, Logistics,
Transportation, Business, or a related field (or equivalent work experience). -
Minimum 5 years of experience in international freight forwarding, including ocean
and/or air import/export operations. -
Proficiency in Mandarin and/or Cantonese is an asset and will be considered a strong
advantage when supporting customers and overseas partners. -
Strong knowledge of international shipping documentation, Incoterms®, customs
procedures, and freight forwarding operations. -
Experience coordinating with steamship lines, airlines, customs brokers, trucking
companies, warehouses, and government agencies. -
Proficient in Microsoft Excel, Word, and experienced with freight forwarding software.
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Strong analytical and problem-solving skills with the ability to manage multiple priorities
in a fast-paced environment. -
Excellent verbal and written communication skills with strong customer service abilities.
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Demonstrated leadership skills with experience mentoring junior employees and
supporting team development. -
Strong attention to detail, organizational skills, and a commitment to operational
excellence. -
Ability to negotiate effectively with carriers, vendors, and service providers.
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Self-motivated, proactive, and capable of working independently with minimal
supervision. -
Ability to build strong relationships with customers and internal stakeholders while
maintaining a high level of professionalism.
Pay, Benefits and More:
- Competitive Compensation Package
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Comprehensive Benefits - Enjoy full health insurance (medical, dental, and vision), life insurance, tuition assistance, PTO, and so much more!
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Exciting Growth Opportunities - Be part of a company that’s on the rise, with a proven track record of success and plenty of room for advancement.
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Collaborative Environment - Your ideas and feedback are always welcome.
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High-Performance Culture - We embrace a growth mindset and continuous improvement - come be a part of it!
CJ Logistics About Statement:
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
