Company Description
Underground Gourmet is the new dine-in destination and take-away for locals of Front Street West. Created by Gourmet Cuisine, we provide innovative culinary experiences using fresh ingredients.
Gourmet Cuisine is a division of Compass Group Canada Ltd.
Job Description
Duties Include:
Ensure each guest feels valued by offering excellent customer service
Accurately process payments made with cash, credit card, and debit via a Point of Sale terminal
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Assist with all service and cleaning related activities within the food service, retail, meeting and dining room areas; including quality improvement, sanitation, and all facility-related activities.
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Reaching for new challenges and asking for additional responsibility
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Balancing high volume with high quality
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Participating in ongoing training and development
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Must have an eagerness to receive, understand, and communicate guest feedback.
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Contribute to future menu offerings based on first-hand knowledge of guest preferences and feedback
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Learn and understand all menu items to better assist guests and contribute to future menus using the valuable feedback received by our guests
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Set-up, service, cleaning and tear down of meeting/tasting room
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Gathering and assembling pre-ordered meals and assisting guests with purchasing process
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Follow Quality Assurance Standards when handling food, cleaning work stations and guest areas
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Perform other duties as assigned
Qualifications
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Must have genuine interest in current food trends and interacting with guests
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Previous hospitality and/or food service experience
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A sense of urgency and strong work ethic to coordinate the cycles of service and stocking needs
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The ability to stay positive and calm under pressure
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A warm, compassionate, and team-focused approach
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Ability to learn quickly in fast-paced, high volume environment and work independently
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Must be dedicated to excellence and hospitality
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Must be comfortable handling cash and credit cards and a Point of Sale system
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Personable & professional presence
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Valid Food Handlers Certification
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Ability to stand, reach with arms and hands, bend, stoop, kneel, and crouch
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Ability to lift objects up to 40lbs when required
Additional Information
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Full-time, hourly position
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Typical schedule is morning and afternoons between Monday to Friday
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Based on business demands, occasional shifts during the early morning, evenings, and weekends may be required
