Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
As a Commercial Sales Support Specialist, you will manage account relationships.
Key responsibilities:
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Create and manage daily customer quotations.
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Negotiate plan and spec jobs with respective house accounts.
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Responsible for some of the order entry, order maintenance, and management of order delivery process.
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Manage weekly bid schedule.
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Prioritize projects and communicates bid date and time, co-coordinating quoting responsibilities and objectives with Commercial Territory Managers.
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Manage quote follow-up process including updating weekly open quote reports, updating CRM to reflect quote status and coordination with 3rd party vendors.
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Assist in credit and collection activities.
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Manage the order credit approval process to avoid delays and past due orders.
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Prepare and manage submittals and orders accurately, reducing manual overrides and allowances.
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Coordinate and manage quotes and orders within guidelines for residential districts.
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High school diploma or an equivalent combination of education and experience.
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Bachelor's degree or equivalent is preferred.
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Strong abilities with building relationships, listening, persuading, negotiating and managing time.
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Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Effective at written and verbal communication.
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Intermediate industry and product knowledge.
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Must be able to use Microsoft Office and Customer Relationship Management software.
