POSITION SUMMARY
Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect X aads X iináangaa • X aaydaGa X aaynang.ngaay Haida Ways of Being , support the aspirations of Haida communities and entrepreneurs, create careers and improve the economy of Haida Gwaii.
Reporting to the Haida House Manager, the Server position will be responsible for delivering an exceptional guest experience. The hours of work will include early mornings and weekends.
DUTIES & RESPONSIBILITIES
Explain ingredients and preparation techniques to guests
Run food to tables and bus tables
Knowledge of the menu
Maintain awareness of dietary and allergy concerns of guests and communicate to the kitchen
Present bills and ensure cash-out procedures are completed correctly
Set up for minimal bar service in the dining room
Set up and tear down dining room, lounge, and conference room, setting up tables, chairs, cutlery, and linen
Handle guests’ complaints and concerns promptly and professionally
Organize storage areas, cleaning of dining room, lounge, and conference room, and polish cutlery
Ensure the dining room, lounge, and conference room are always clean and tidy
KNOWLEDGE, SKILLS ND ABILITIES
Strong organization and time management skills
Understanding of Haida cultural values
Ability to deal with conflict in a calm and professional manner
TRAINING, EDUCATION AND EXPERIENCE
Experience serving in a restaurant or guest experience is considered an asset
Bartending experience is considered an asset
Working knowledge of restaurant point of sales systems is considered an asset
Serving it Right certificate is considered an asset
