Service Coordinator – Western Canada
Location: Nanaimo, BC (In-Person)
Are you a versatile professional who excels at service delivery in a dynamic, fast-paced trades environment? Do you enjoy talking to different people and working in a setting where no two days look alike? Do you have a passion for orchestrating the perfect balance between client satisfaction and operational efficiency?
If you answered YES to all the above, then Shaw Electric, part of the Smith and Long family, is looking for YOU to join our team as we continue our exciting expansion into Western Canada!
Who We Are
Smith and Long is the fastest-growing, large-scale, multi-trade company in the Canadian market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering, but we operate with an internal culture much like a software start-up - agile, innovative, and driven. As we grow our footprint in British Columbia, we are seeking a dedicated Service Coordinator to be the operational heartbeat of our Nanaimo-based team.
In this essential role, you will manage the lifecycle of service projects, ensuring that our technical teams and our clients are perfectly synchronized. You aren't just an administrator; you are a key player in maintaining profitability, managing documentation, and delivering the high-quality service that defines the Smith and Long brand.
Key Duties and Responsibilities:
- Documentation & Execution: Handle all documentation requirements vital to the successful execution of service projects and service calls.
- Project Tracking: Monitor the progress of jobs and assist the Project Manager in tracking project profitability and timelines.
- Client & Vendor Liaison: Serve as a primary point of contact for clients and suppliers; proactively manage communications and escalate issues to the Project Manager when necessary.
- Financial Coordination: Create invoices and progress billing reports in a timely manner, ensuring any factors impacting collectability are identified and addressed.
- Operational Excellence: Respond to co-workers and customers with urgency, keeping all stakeholders updated on delivery dates and project status.
- Process Improvement: Actively look for opportunities to improve tasks within your role and throughout the company's internal processes.
- Team Support: Act as a cooperative team player, jumping in to provide additional support to the Western Canada team as we scale.
What You Bring to the Table:
- Industry Experience: At least one (1) year of relevant experience in a Trades Service role is required.
- Educational Background: A degree or diploma in Construction Project Management is highly preferred.
- Technical Proficiency: Strong computer skills, including mastery of Office Suites (Outlook, Word, and especially Excel).
- Coordination Mastery: Exceptional organization skills with a proven ability to manage multiple priorities with minimal errors.
- Communication Skills: Excellent verbal and written communication skills, with a professional touch when dealing with customers and leadership.
- Detail-Oriented: A high attention to detail and a "never-let-it-drop" attitude toward following up on outstanding issues.
- Growth: Be a foundational member of our Western Canada expansion.
Salary & Benefits: The salary for this position is $45,000 - $55,000 Annually, commensurate with the candidate's knowledge and relevant experience.
To apply for this position, please send your resume to: [email protected]
We thank you for taking the time to apply; however, only selected candidates will be contacted for an interview.
Note: This is a vacant role available for an immediate start.
Our Human Touch: At Smith and Long, we believe great talent deserves a real look. We don’t use AI bots to screen your resume - our actual team reviews every application to find the best human for the job.
Smith and Long is an equal opportunity employer committed to meeting the accessibility requirements under the AODA. Accommodations are available on request during the recruitment process. If selected for an interview or testing, please advise the hiring team of any accommodations you may require.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Work Location: In person
