Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as a Sales Associate, you will be responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships.
Key Responsibilities:
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Provide outstanding customer service by following our customer service program
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Meet or exceed daily personal sales goals and key performance indicators (KPIs).
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Promote the brand through strong product knowledge and by representing company values.
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Build customer loyalty by introducing and encouraging enrollment in our loyalty program.
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Perform point of sale transactions quickly and accurately.
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Maintain visual merchandising standards, including store layouts, housekeeping, and visual displays.
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Ensure the store environment is clean, safe, and appealing.
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Support coworkers through collaboration, knowledge sharing, and teamwork.
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Follow all company directives, initiatives, and loss prevention procedures.
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Communicate openly, respectfully, and courteously with store team and customers.
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Contribute to a positive, inclusive, and values-driven work environment.
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Perform other duties as assigned to support overall store success.
Experience & Qualifications:
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Previous retail or customer service experience is an asset, but not required
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Passion for fashion, retail, and creating great customer experiences
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Strong communication and interpersonal skills
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Ability to work effectively in a fast-paced, team-oriented environment
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Strong organizational and time management skills
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Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
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Flexible availability including days, evenings, weekends, and holidays
