The Campus Service Assistant role acts as a point of contact on a campus we serve, providing front‑line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.
Act as a point of contact on a campus we serve, providing front‑line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.
Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
Educate members on insurance, wellness, preferred providers, and other programs offered.
Educate members on enrolment, registration, and claims processes.
Support members with insurance or wellness related access or claim processes.
Document interactions accurately in CRM systems.
Escalate complex issues to the Campus Support Coordinator or appropriate department
Participate in training and calibration sessions to maintain service quality.
Participate in events to promote awareness and engagement with benefit programs.
Respond to inquiries related to claims status and coverage.
Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.
Established in 1996, Gallivan & Associates is Canada's only true buying group of student benefits. They work with over 30 Canadian post-secondary organizations to offer students health and dental plans, leveraging collective purchasing power to provide the best combination of services and support at the best value.
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]
