Resident Services Associate | Full-time | On-site
Come grow your career with one of BC’s Top Employers, proudly recognized for two years in a row. Warrington PCI Management is the largest commercial property management company in British Columbia, and Warrington Residential is our fastest‑growing division. As we continue our growth in Greater Vancouver, we are thrilled to offer the position of Resident Services Associate for a newly completed, purpose-built rental community in Surrey.
At Warrington Residential, you will play a meaningful role in supporting vibrant, well‑managed communities where residents feel truly at home.
As a people‑first organization, we foster a collaborative environment grounded in operational excellence, growth and development. With established operations in both Vancouver Island and Vancouver Lower Mainland, we offer opportunities across the Island and Greater Vancouver.
Our managed residential portfolio currently includes more than 1,600 homes and projected to exceed 2,000 homes by this summer. We are proud to manage some of BC’s most notable residential communities, including The Stories in Vancouver, King George Hub in Surrey and more.
For this role, we are seeking individuals who deliver outstanding customer service, bring strong technical knowledge of building operations, and are driven to create exceptional tenant experiences.
About the Role
We are looking for a Resident Services Associate (RSA) to join our onsite team. This role is the first point of contact for residents and plays a key role in delivering a high-quality living experience.
You’ll support day-to-day operations, assist with leasing coordination, and help keep everything running smoothly at the property.
What You’ll Do
- Resident Experience
- Greet and assist residents, visitors, and prospects
- Respond to questions and requests in person, by phone, and email
- Support move-ins and move-outs
- Help with packages, amenities, and general resident requests
Administration
- Prepare resident communications, notices, and welcome packages
- Keep resident files and building records organized
- Track required documents and follow up as needed
- Assist with vendor and contractor access
- Support the onsite team with daily admin tasks
- Leasing Support (Coordinator Role)
- Respond to rental inquiries and schedule viewings
- Assist with showing suites when needed
- Help manage applications, references, and paperwork
- Support leasing events and open houses
What You Bring
- 1–3 years of experience in customer service, hospitality, leasing, or administration
- Strong communication and customer service skills
- Organized and detail-oriented
- Ability to manage multiple tasks in a fast-paced environment
- Comfortable using Microsoft Office (Yardi is an asset)
- Able to work on-site (this is a building-based role)
- Available for occasional evenings or weekends
Important to Know
- This is a support role only (no signing or approval authority)
- Leasing activities are completed under the direction of licensed professionals
- No accounting or financial responsibilities in this role
Why Join Warrington Residential
- Be part of a collaborative onsite team
- Work in a resident-focused, service-driven environment
- Gain exposure to leasing and property operations
#IND
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Paid time off
- RRSP match
- Tuition reimbursement
Application question(s):
- Tell us a time where you supported a customer or resident.
- How does this role align with your career goals?
Experience:
- Customer relationship management: 1 year (required)
Work Location: In person
