SCOPE
Acumen Health is an exciting and growing Private Orthopedic Surgery Clinic and Reconditioning Centre. Reporting to the Surgical Manager, this position is to support patients in their journey with our health professionals from a referral, their consultation, all the way to booking their surgery and post-op care.
DUTIES
- Mondays to Fridays from 9:00am-5:00pm
- Data entry admin tasks
- Schedule Patients for Providers
- Answer clinic phones for surgical patients. This is an important task as our clinic is private and a different experience for patients. Educating patients on surgery performed and expectation is important in a private setting
- Ensure office policies and procedures are followed
- Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, etc.
- Maintain patient’s file throughout their journey
- Gather patients medical information as per provider, inform patient of quote and payment expectation
- Keep filing system organized and safe
- Be involved in the design of our EMR, reporting, and policies of the clinic
- Have a good relationship with partners and collaborative clinics
- Work in collaboration with Surgical Centres across Canada and the US
- Schedule patients for pre-op assessment with family physician
- Go over surgical options with patients
- Book surgery for patients
- Organize pre and post-op appointments with our reconditioning team
- Organize medical files for patient referral (labs, imaging, etc.)
- Ensure referral files are complete and refer to surgical centre accordingly
- Constantly improve processes, patient journey flow, and inter department communication
- Manage quote and surgical billing before surgery with patient and surgical centre
QUALITIES
- Always have a professional and courteous disposition with patient and team members
- Have great communication skills
- Organizational skills are necessary to manage a large amount of detailed information
- Be able to work individually and part of a team, work under pressure, and tight deadlines
- The ability to be flexible in the schedule is a huge benefit to our organization
- Fast learner and wanting to learn more will be a great fit within our team
- Attention to detail as to managing patient files
- Minimum 3 years experience preferred as part of a medical team
- Willingness to learn, time and change management skills
- Great phone etiquette
- Passion to educate patients about Orthopedic options in Alberta and BC
- Knowledgeable in post-op care for total joint replacement patients
Description:
- Work in collaboration with Surgical Centres across Canada
- Create and Maintain good relationship with Third Party Payers
- Schedule patients for pre-op assessment with family physician
- Go over surgical options with patients - providing a customized approach for patients
- Book surgery for patients
- Organizing medical files for patient referral (labs, imaging, etc.)
- Providing Pre-op Appointments to Surgical Patients
- Be involved in new project implementations with our surgeons and team members
- Surgeon liaison for surgical needs
- Surgical equipment management
- Review Surgical Information Document internally per surgeon
- Management of imaging requisition and information
- Point of contact for all surgical patients
- PRP management and booking
- Surgeon Onboarding
Job Type: Full-time
Pay: $26.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Medical Office Assistant: 3 years (required)
Work Location: Hybrid remote in Calgary, AB T2E 6Z3
