Help Shape the Candidate Experience for Dental Assistants Across Canada
At the NDAEB, we contribute to the health and public safety of Canadians through excellence in the examination and evaluation of dental assistants. Our mission is to ensure that dental assistants have met the national standards in knowledge and skills required by Canadian regulatory authorities.
As we continue to grow and evolve, we are seeking a Candidate Experience & Communications Specialist to join our team in Ottawa.
This newly created position offers an exciting opportunity to build and influence the future of candidate experience and communications within a growing national organization.
You will play a key role in shaping how candidates experience NDAEB by improving communications, strengthening engagement, gathering feedback, and ensuring candidates receive clear, professional, and supportive information throughout their certification journey.
If you are passionate about communications, service excellence, continuous improvement, and creating positive experiences for people navigating important professional milestones, we would love to hear from you.
Why Join NDAEB?
- Contribute to a mission that supports public protection and professional standards across Canada
- Help shape a newly created role with opportunity for growth and innovation
- Be part of a collaborative, supportive, and purpose-driven team
- Work in an organization that values professionalism, integrity, and continuous improvement
- Participate in meaningful projects that directly improve the candidate experience
- Comprehensive group benefits program
- Professional development opportunities
What You'll Do
Candidate Experience & Engagement
- Lead initiatives to enhance the candidate journey across examinations and evaluations
- Develop clear, supportive, and professional communications for candidates
- Coordinate communications related to registration, eligibility, examinations, evaluations, and results
- Design and administer surveys, feedback mechanisms, and candidate engagement initiatives
- Analyze candidate feedback and identify opportunities for improvement
- Create candidate-focused resources, guides, instructional materials, and digital content
Communications & Digital Content
- Develop and maintain communication plans and content calendars
- Draft newsletters, announcements, website content, and candidate communications
- Support NDAEB's LinkedIn presence and digital engagement activities
- Ensure consistency of messaging, tone, branding, and organizational standards
- Coordinate website content updates and improvements
- Monitor digital engagement metrics and prepare summary reports
Continuous Improvement & Collaboration
- Work collaboratively across departments to improve communications and service delivery
- Identify opportunities to simplify, modernize, and strengthen candidate communications
- Develop communication bundles, templates, timelines, and visual resources
- Prepare reports and recommendations based on candidate feedback and engagement data
- Document processes and support ongoing operational improvements
What We're Looking For
Required Qualifications
- Post-secondary education in Communications, Public Relations, Marketing, Business Administration, or a related field
- Minimum three years of experience in communications, stakeholder engagement, customer experience, or digital content management
- Excellent written communication skills with strong attention to detail
- Experience developing communication plans, campaigns, or engagement initiatives
- Experience managing digital platforms, websites, social media, or content management systems
- Experience designing surveys and analyzing feedback data
- Bilingual proficiency in English and French (written and verbal)
- Strong organizational skills and the ability to manage multiple priorities
Assets
- Experience working in a regulatory, certification, healthcare, education, or professional association environment
- Experience with candidate, customer, or client experience initiatives
- Experience with email marketing platforms, analytics tools, or survey platforms
- Experience creating instructional or educational content
The Ideal Candidate
You are someone who:
- Enjoys improving systems and experiences
- Writes clearly, professionally, and with empathy
- Is naturally curious and seeks feedback
- Thinks strategically while paying attention to detail
- Is comfortable working independently and collaboratively
- Takes initiative and enjoys bringing new ideas forward
- Values professionalism, service, and continuous improvement
Workplace
This position is based in Ottawa and is primarily conducted on-site. Occasional evening or weekend work may be required to support organizational initiatives and events.
The salary range for this position is $65,000 to $75,000 annually, commensurate with qualifications, experience, and demonstrated competencies.
Be Part of Something Meaningful
At NDAEB, every communication matters. By helping candidates navigate important milestones in their professional journey, you will contribute to a positive experience while supporting the integrity and excellence of national certification processes.
Apply today and help us shape the future of candidate experience.
How to Apply
Qualified candidates are invited to submit a cover letter and résumé outlining their experience in dental assisting, assessment, and leadership to [email protected]
Please submit your cover letter and resume by 11:59 PM on Friday, July 3, 2026
NDAEB is committed to fairness, equity, and excellence in assessment and welcomes applications from all qualified candidates.
Pay: $65,000.00-$75,000.00 per year
Work Location: In person
