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Service Desk Associate

IMP Group -
Halifax, NS

Détails du poste

Profil recherché

ConnectWise
Utilisation d'un ordinateur
Soutien bureautique
Systèmes d'exploitation
Informatique
Études postsecondaires
Microsoft Office
Réseaux informatiques
Affaires
Compétences en communication
Gestion du temps

Description complète du poste

Service Desk Associate

A workplace that’s invested in your success. A team that truly values one another. A culture that is built upon integrity, passion and mutual respect. Are you ready to join a team of talented IT experts and take your career to new heights? If so, IMP Solutions is right for you.

The Opportunity:

IMP Solutions, a division of IMP Group Limited, provides IT products and IT and business consulting services to clients across Canada. Headquartered in Halifax, Nova Scotia for over fifty years, IMP Group continues to stand for diversity and strength. IMP Group has gained a very strong reputation nationally, being named one of the 50 Best Managed Companies.

Our passion is working with organizations to provide innovative and cost-effective business solutions. Our consultants offer outstanding technical capabilities, solid business experience, and a commitment to customer-centered methodologies.

We are seeking a motivated and customer-focused Service Desk Associate to join our Managed Services team in Halifax, Nova Scotia. This role serves as the front line of technical support, providing timely and professional assistance to end users while ensuring a high standard of service delivery.

What You Will Do:

Serve as front-line technical support, responding to user inquiries and resolving basic computer issues in a timely manner.
Troubleshoot and resolve hardware, software, and network connectivity issues.
Take ownership of end-user issues including ticket validation, scheduling, updates, and documentation.
Set up, configure, test, and maintain PCs, monitors, docking stations, printers, and multi-function devices.
Provide IT support for Microsoft core business applications, operating systems and Office 365.
Follow Service Desk procedures and escalate complex issues to Tier 2 support or vendors as required.
Maintain quality documentation for troubleshooting and resolution activities.
Utilize ConnectWise ticketing and support tools effectively.
Complete assigned ConnectWise University training materials and blueprints.
Contribute positively to a collaborative and professional team environment.

What We Offer You:

Comprehensive health and dental benefits
RRSP contribution matching
Professional development and training opportunities

What You Need to Succeed:

1+ years of Service Desk, Desktop Support or Information Technology Systems experience
Post secondary education in computer science or a related field. Equivalent combination of education and experience considered
Understanding of operating systems, business applications, printing systems, and network systems
Diagnostic skills of technical issues. Understand support tools, techniques, and how technology is used to provide services
Excellent communication skills (written, verbal and active listening), interpersonal skills and the ability to perform professionally in a fast-passed environment
Detail oriented, organized, excellent time management, and multi-tasking skills
Customer focused – Patient, approachable, and able to adapt quickly to change

If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, we want to hear from you!

Apply with your resume by June 26, 2026.

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

IMP Solutions is a division of IMP Group Limited.

Service Desk Associate

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