Ottawa Interlock Repair is Eastern Ontario's leader in interlock restoration .
We specialize in premium repairs, not new installations, including lifting and relaying patios, walkways, retaining walls and driveways, polymeric sand installation, drainage correction, railings, parging and commercial property restoration.
We are not trying to become the biggest landscaping company.
We're building the most professional restoration company in Eastern Ontario and beyond.
Annual revenue exceeds $1.5M with ambitious plans for continued growth, geographic expansion, and commercial contracts.
We are looking for someone who wants to help build that company.
The Role
This is not just a desk management position.
The Director of Operationsr will ultimately be responsible for everything that happens between a signed contract and a happy customer.
You will lead field operations, office administration, scheduling, quality control, customer experience, profitability and employee development.
As you grow in your role, the Owner will increasingly focus on growth, marketing, technology and strategic direction.
Your responsibility is making sure the company runs exceptionally every day.
What You'll Be Responsible For
Operations
- Daily scheduling
- Fleet management
- Equipment management
- Production targets
- Crew efficiency
- Weather planning
- Materials ordering
- Supplier relationships
Financial Performance
Monitor and improve:
- Gross margins
- Labour efficiency
- Callbacks
- Warranty costs
- Crew profitability
- Equipment utilization
- Job costing
- Cash flow
Leadership
Direct supervision of:
- Crew Leaders
- Sales Coordinator
- Office Administrator
- Seasonal staff
Responsibilities include:
- Hiring
- Coaching
- Performance reviews
- Accountability
- Discipline
- Culture
Customer Experience
Own every customer interaction after the sale.
Examples include:
- Scheduling
- Change orders
- Complaint resolution
- Warranty issues
- Final walkthroughs
- Online reviews
Systems
This role is expected to improve the company: not simply maintain it.
Examples include:
- SOP development
- AI implementation
- Jobber optimization
- Checklists
- KPIs
- Training manuals
- Quality standards
- Safety systems
Growth
Support expansion into:
- Commercial property management
- Multi-city operations
- Additional crews
- New services
- Future acquisitions
What Success Looks Like
Within 12 months:
- Operations run smoothly without owner involvement.
- Gross profit improves.
- Customer complaints decrease.
- Online reviews continue to improve.
- Employees know exactly what's expected.
- Crews consistently hit production targets.
- New employees become productive faster.
- The owner is no longer needed to solve daily operational problems.
Who You Are
You probably have experience leading:
- Construction
- Landscaping
- Trades
- Home services
- Restoration
- Manufacturing
- Logistics
More importantly:
You build systems.
You develop people.
You solve problems.
You hate chaos.
You enjoy making businesses run better.
You don't wait to be told what to do.
You naturally improve everything you touch.
What We're Looking For
Required:
- 7–10+ years leadership experience
- Proven management of 10–30 employees
- Strong financial understanding
- Excellent communication
- High emotional intelligence
- Ability to make difficult decisions
- Experience managing multiple priorities simultaneously
Preferred:
- Construction or trades background
- Lean/continuous improvement mindset
- Experience with Jobber or similar software
- Experience implementing SOPs
- Experience scaling companies
Compensation
Competitive salary plus performance incentives.
Potential structure:
- Base salary: $110,000–$150,000
- Annual bonus tied to company profitability
- Company vehicle
- Benefits
- Paid vacation
Why This Role Is Different
This isn't simply managing crews.
You'll help build one of the most respected specialty restoration companies in Canada.
You'll work directly with an owner who is investing heavily in:
- Innovation
- Marketing
- Business systems
- Professional leadership
- Geographic expansion
If you're looking for a company where your ideas matter and your impact is visible, we'd love to talk.
Pay: $110,000.00-$150,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: Hybrid remote in Kanata, ON
