Job Type: Full-Time Permanent with a winter shutdown.
Schedule: Monday to Friday with the possibility of weekends depending on business needs.
Salary: $27-$28 per hour depending on experience.
AI Screening: Blue Jay Irrigation does not use any AI Technology in our recruitment process.
Vacancy Status: This posting is for an existing vacancy.
Role Overview:
The Installation & Service Team Leader is responsible for supporting the day-to-day leadership and operation of the irrigation team, including installations, service, and maintenance across residential, commercial, and golf properties.
This role operates as a self-managed, revenue-generating unit, accountable for productivity, quality, customer satisfaction, and field-generated revenue. The Installation and Service Team Leader is responsible not only for executing scheduled work, but also for maximizing each day’s efficiency, identifying new opportunities, and delivering a high-quality customer experience while upholding company standards.
Key Responsibilities
1. Field Operations & Project Execution
- Lead and oversee daily installation and service operations, ensuring jobs are completed on schedule and to company standards.
- Take full ownership of the assigned daily schedule ensure all jobs are completed and proactively adjust to fill gaps or downtime.
- Monitor job progress, productivity, and work quality, addressing issues and delays proactively.
- Make day-to-day field decisions to resolve problems, adjust scope, and maintain efficiency without unnecessary escalation.
- Ensure all work follows company processes, industry best practices, and quality standards.
- Respond quickly to quality control and warranty-related issues.
- Ensure safe work practices around utilities, infrastructure, and job site conditions.
- Conduct daily morning huddles to review schedules, job requirements, and team expectations.
2. Revenue Generation & Field Sales
- Identify opportunities for additional work while on-site and actively contribute to revenue growth.
- Prepare service estimates and clearly communicate recommendations and solutions to customers.
- Collaborate with the office to confirm pricing, scope adjustments, and approvals as needed.
- Support the creation of future work by proactively identifying customer needs and potential upgrades
3. Team Coordination & Customer Experience
- Supervise, support, and motivate team members to achieve high performance and productivity.
- Plan and coordinate daily schedules, workloads, and on-site activities.
- Foster a positive team environment, promoting accountability, morale, and retention.
- Act as a primary point of contact on-site, owning the full customer experience from arrival through completion.
- Communicate professionally with customers and contractors to ensure satisfaction and long-term relationships.
- Collaborate with internal teams (Customer Care, supervisors, other departments) to manage workflow and resolve issues.
- Train, coach, and support ongoing development of team members.
4. Equipment, Inventory & Administration
- Oversee maintenance and cleanliness of vehicles, tools, and equipment within budget guidelines.
- Monitor and manage inventory to reduce waste, loss, and damage.
- Ensure accurate and timely completion of all documentation, including:
- Job costing and reports.
- Time tracking and job logs
- Materials and inventory usage.
- As-built and service documentation.
- Ensure all work is properly recorded in company systems (e.g., Service Titan).
- Maintain clear documentation of incomplete work for efficient follow-up.
- Enforce company procedures to safeguard assets and ensure proper record-keeping.
5. Health, Safety and Compliance
- Ensure all team members follow health and safety policies, procedures, and job site regulations.
- Enforce use of required PPE and compliance with safety standards (e.g., WHMIS, OH&S, Working at heights).
- Immediately stop work and report unsafe conditions or incidents.
- Ensure safety documentation, inspections, and vehicle checks are completed and up to date.
- Participate in and enforce attendance at all required safety training and meetings.
- Follow and enforce company security procedures to protect assets.
6. Financial & Operational Accountability
- Monitor job costing, labour efficiency and unbillable time in alignment with company targets.
- Ensure accurate time tracking and billing for all team activities.
- Manage job-related expenses within approved budgets.
- Obtain approval for purchases exceeding company thresholds.
- Support overall operational efficiency and cost control initiatives.
7. Other Duties as Assigned
- Perform additional administrative or operational responsibilities as needed.
- Participate in ongoing training and development to support personal and career development.
- Support overall business operations and contribute to team success.
KPIs & Success Metrics
- Productivity: Jobs are completed on schedule with efficient use of labour and minimal downtime.
- Quality: Work meets company standards with low deficiencies, rework, or warranty callbacks.
- Customer Satisfaction: Strong customer feedback, clear communication, and minimal complaints.
- Documentation & Billing: Accurate, complete, and timely job tracking, reporting, and billing.
- Safety compliance: Consistent adherence to safety standards with minimal incidents.
- Team Performance: High team productivity, engagement, and low turnover.
Education and Experience
- High School Diploma or equivalent required.
- Post-secondary education is an asset.
- Minimum 5 years of experience in irrigation, landscaping, or related field.
- Certified Irrigation Technician (CIT) certification (or working toward) preferred/required.
- Experience with field service or scheduling software (e.g., Service Titan).
- Previous leadership or supervisory experience required.
Skills and Competencies
- Strong leadership, coaching, and team management skills.
- Excellent communication and interpersonal skills.
- Strong organizational, problem-solving, and decision making skills.
- Ability to manage multiple priorities and deadlines effectively.
- Customer-focused with a commitment to quality and professionalism.
Working Conditions and Physical Requirements
- Work is primarily outdoors in varying conditions (rain, heat, cold, wind, snow).
- Regular travel between job sites; company vehicle provided.
- Stand, walk, and perform physical labour for extended periods.
- Dig, bend, crouch, and lift as required.
- Lift up to 50lbs.
- Requires full range of motion, manual dexterity, and sensory awareness (sight, hearing, touch)
We are an equal opportunity employer and welcome applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.
Pay: $27.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Ability to commute/relocate:
- Stoney Creek, ON L8E 2K4: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have a valid class (G) license.
Experience:
- Irrigation: 3 years (preferred)
Work Location: In person
