As the ideal candidate you:
- Are focused on a long-term career.
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Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
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Enjoy connecting with people on the phone, videoconferencing and face-to-face.
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Have the ability to work in a self-directed way within a team environment.
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Strong ability to take initiative and confidently direct customer interactions.
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Understand the importance of demonstrating value, having fun and being invited back.
For the ideal candidate, we offer:
- Immediate / ongoing training.
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Insightful mentorship / technical support.
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Career growth opportunities.
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Company benefits.
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Formal Sales training specific approach
Duties and responsibilities include but are not limited to the following:
- Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
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Re-price renewing contracts and present to stakeholders for approval.
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Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
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Maintain customer relationships and grow existing agreements by proposing additional value-added services.
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Respond to customer's questions regarding service agreements.
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Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer's business and demonstrate technical expertise to develop credibility, loyalty, and trust.
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Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers' needs.
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Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
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Manage and achieve KRA targets.
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Travel to various sites or clients to undertake the above.
COMPETENCY REQUIREMENTS
- Change Orientation
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Communicates Effectively
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Continuous Learning
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Customer Focus
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Time management and organization skills
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Holds Self and Others Accountable
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Problem Solving and Innovation
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Teamwork and Collaboration
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Values and Respects Others
EDUCATION REQUIREMENTS
- Post-secondary Degree or Diploma in a related discipline preferred
WORK EXPERIENCE REQUIREMENTS
- Mechanical background would be considered an asset;
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Previous sales and customer service experience would be considered an asset;
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Estimating experience would be considered an asset;
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Previous experience within the service business would be considered an asset;
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
- Motivated and able to work with deadlines;
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Organization and time management;
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Strong written and verbal communications skills are required;
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Proficient in MS Office (Word, Excel, Project);
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Must hold a valid Canadian driver's license
