Max Advanced Brakes is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.
We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.
Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and USA to ensure we meet their demands for brakes in a timely and efficient manner.
To learn more about Max Advanced Brakes please visit www.maxbrakes.com
Position Overview
The Parts and Service Advisor is the face of Max Advanced Brakes, responsible for creating a welcoming and engaging in-person experience for customers.
We are seeking a skilled, dedicated, energetic, and customer-focused Representative to join our team. This role is ideal for someone with a positive attitude, a passion for customer service, and a genuine love for vehicles. The successful candidate understands automotive basics, and takes pride in helping customers select the right products for their needs.
Your primary responsibility will be to ensure a seamless and positive customer experience by effectively communicating accurate information, addressing inquiries, and maintaining open communication with both customers and our technical team, with a focus on the customer’s complete satisfaction.
Responsibilities
- Greet customers warmly and provide a friendly, professional showroom experience
- Engage customers in conversations about their vehicles, driving needs, and performance goals
- Assist customers in selecting the correct products for their vehicle make and model
- Answer product questions clearly and confidently, both technical and general
- Promote, up-sell, and cross-sell Max Advanced Brakes products when appropriate
- Process in-person orders, payments, returns, and exchanges accurately
- Address customer concerns or complaints with empathy and a solution-focused approach
- Maintain a clean, organized, and visually appealing showroom
- Coordinate with office and warehouse teams to ensure smooth order fulfillment
- Stay informed on product updates, promotions, and automotive trends
Skills and Requirements
- Successful completion of a Secondary School diploma.
- Minimum 2 years’ experience in customer service or related field.
- Previous experience in retail or Parts and Service environment (preferred)
- Excellent written and oral communication skills.
- Strong interest in cars or automotive parts (highly desirable)
- Friendly, outgoing demeanour with excellent interpersonal skills
- Customer-first mindset with a passion for helping people
- Ability to explain technical information in a simple, customer-friendly way
- Reliable, detail-oriented, and professional
- Comfortable using POS systems and basic computer applications
- Ability to lift 50 lbs
Benefits of Working at Max Advanced Brakes:
- Career growth and development
- Competitive salary
- Flexible health benefits
- Be a part of a dynamic, diverse team
- Friendly work environment with in-house recreational activities
- Employee purchase discounts
Additional Information
Full-time permanent position
The candidate must be available from Monday to Friday 9:00AM - 6:00PM
Transit accessible location
Max Advanced Brakes is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
