We are currently seeking a knowledgeable and experienced Service Manager to lead and oversee our C&H service team. This is an ideal opportunity for an individual with customer focus and a proven history in cross-functional leadership and development in a technical service environment. Through this position, successful candidates will demonstrate accountability by creating and sustaining a winning environment that drives growth and profitability.
Responsibilities:
- Manage a Service Department to achieve sales, profits, and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
- Ensure high quality service and repairs are provided to customers.
- Direct and schedule daily activities of all service staff.
- Establish processes & standards to ensure customer satisfaction and efficient operations.
- Review completed jobs for quality control purposes.
- Handle customer inquiries and or complaints.
- Act as liaison with manufacture representatives.
- Guide and evaluate performance of service department team members.
- Conduct regular meetings with department staff to review goals, suggestions and/or concerns.
- Lead and enforce company best practices and procedures.
- Active participation with required health and safety regulations.
- Maintain fleet of service vans including parts inventory.
- Perform repairs when needed.
- Perform additional duties as required.
Requirements:
- Minimum of 2 years’ experience in equipment or automotive repair (e.g. Technician, Shop Foreman or manager).
- Excellent communication and customer service skills.
- Strong decision making and multitasking abilities.
- Effective administrative and management capabilities.
- Ability to motivate and lead a team of field technicians.
- Conduct annual performance evaluations one to one with team members.
- Acute attention to detail and excellent organization skills.
- Excellent interpersonal, communication and computer skills.
Bunzl Canada Inc. (bunzlcanada.ca (https://bunzlcanada.ca/)) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl (http://bunzl.com/) plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
