About Us:
Harlo Entertainment is a Toronto-based operator, management and private equity company with experience in both the hospitality and entertainment industry. With first-hand insights and perspectives, Harlo Entertainment defines best-in-class, luxury experience and is deeply committed to the highest level of guest satisfaction.
We are a collection of diverse individuals with unique skill sets and subject matter expertise focused on building and scaling ventures. As a member of our team, you will have the opportunity to work across multiple high-profile, growing brands, including Kasa Moto, MIMI Chinese, Sunnys Chinese, Linny’s, Valerie, Roses Social, The Playbook Commons, Shake Shack Canada, and more. Check out our website to learn more: www.harloentertainment.com. We are a people-first culture. We strive to create great outcomes and to establish win-win partnerships through integrity, reliability, inclusivity, and great communication. Our greatest asset is our people, as they are the powerhouses behind our outcomes.
We challenge the status quo. We are disruptors. We are bold in what we do. We are brave, think big, and move swiftly. We don't just acknowledge change; we initiate and embrace it. We always bring our best. We hold ourselves accountable for over-delivering consistently. We take responsibility for the outcome of our work. Done is better than perfect.
We find a way to make it possible. We are in the business of storytelling and remarkable experiences to create moments that matter. We ooze passion and pride in everything we do. We are relentless, driven, and proud. We dig deep; we get our hands dirty. There is no challenge that is too big or too small for our team.
Position Overview:
As the Food & Beverage Manager, you will be the driving force behind operating the floor to a best-in-class standard. This posting is for a currently existing vacancy. With a strong emphasis on floor presence, you will lead by example, actively engaging with guests and team members to uphold the highest standards of service and hospitality and deliver exceptional dining experiences.
In this role, you will support, standardize, and elevate day-to-day operations across all outlets, with a strong focus on training, systems, and consistency.
Key Responsibilities:
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Support the Director in communicating and executing strategies across all teams
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Key focus on service standards and guest experience
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Develop & execute initial onboarding and training materials
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Regular meaningful time on the floor for ongoing assessment, training & development
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Manage loading dock/Receiver
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Support the Ops team during service regularly, where needed
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Attend venue-level meetings
Qualifications:
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Willing to “do the work,” including nights, weekends, and time on the floor
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Takes pride in developing others, not just managing tasks
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Self-starter who leads by example and is energized by being on the floor during busy service
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Highly organized and detail-oriented, with the discipline to follow through consistently
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Strong trainer and communicator who can earn trust across multiple teams and venues
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Comfortable enforcing standards while maintaining positive team morale and positive relationships
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Hands-on problem solver who anticipates issues before they impact guests or service
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Resilient and adaptable; thrives in fast-paced, evolving environments
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Calm under pressure; does not rely on ego or authority to lead
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Respect for systems, structure, and consistency
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Invested in the success of Harlo and our long-term growth, not just personal advancement
Why Join Us
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Group health benefits
- Exclusive discounts
- Staff meal
- Career advancement opportunities in a growing environment
And more!
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Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military, or veteran status.
