Solutions Designer – CRM Senior:
On behalf of our public sector client, Procom is searching for a Solutions Designer – CRM Senior for a 6-month role with an option to extend for up to an additional 6 months. This position is a hybrid position with 3 days onsite at our client’s Toronto office.
Solutions Designer – CRM Senior - Job Description:
The project involves configuring and deploying Salesforce Experience Cloud components to support a redesigned 311 interface. The role requires integrating Experience Cloud with Service Cloud backend processes and developing frontend components and user interaction flows.
Solutions Designer – CRM Senior - Responsibilities:
- Configure and deploy Salesforce Experience Cloud components supporting the redesigned 311 interface
- Develop frontend components and user interaction flows, including forms and service request journeys
- Integrate Experience Cloud with Service Cloud backend processes
- Configure user authentication, security, and access models
- Provide technical design documentation, including solution architecture inputs and configuration and development artifacts
- Support unit, integration, and system testing activities, including issue identification and resolution
- Prepare deployment packages and support go-live activities
- Provide post-launch support and stabilization
- Deliver knowledge transfer documentation and handover to City teams
Solutions Designer – CRM Senior - Mandatory Skills:
- Minimum of 10+ years of experience in large project environments within government or large private sector organizations
- Minimum 5+ years of experience using Salesforce technologies, including Visualforce, Apex classes, APIs, and Lightning Web Components
- Salesforce Platform Developer and/or Platform App Builder certification
- Experience integrating Salesforce with business systems using data integration tools
- Experience implementing Salesforce Clouds such as Sales Cloud, Service Cloud, etc.
- Strong IT knowledge with an understanding of cybersecurity principles
- Excellent written and verbal communication skills
Solutions Designer – CRM Senior – Nice-to-Have Skills:
- Additional Salesforce certifications
- Experience working with CI/CD pipelines and release management practices
- Strong understanding of Salesforce security and data privacy controls
- Experience in multi-environment deployments
- Ability to work independently and collaboratively within cross-functional teams
Solutions Designer – CRM Senior – Assignment Length:
This is a contract position for approximately 6 months, with an option to extend for up to an additional 6 months.
Solutions Designer – CRM Senior - Start Date:
ASAP
Solutions Designer – CRM Senior - Assignment Location:
Toronto, Ontario, Canada with a hybrid work arrangement requiring 3 days in the office.
