LOCATION: This position is based in Manitoba (Altona/Winnipeg)
SCHEDULE: Full-Time
REPORTS TO: Claims Manager
DIRECT REPORTS: Claims Adjusters and Claims Examiners
PURPOSE OF POSITION:
This position is responsible for providing leadership to their team including the adjudication of complex or difficult claim files. Act as a liaison between stakeholders (Broker, Claimants, Vendors & other industry peers) as needed and engagement in Strategic Company initiatives (creation and deployment)
KEY RESPONSIBILITY AREAS:
Guidewire Requests
- Approving payment requests and reserve changes for your direct reports.
- Review of Supervisor-level Guidewire assigned activities, including but not limited to reinsurance reports and periodic file review activities.
- Includes reviewing the file to confirm that the request is valid and following up with the adjuster if they have any questions or concerns.
- Assigning claims from the queue to your direct reports and other teams as necessary.
Claims Adjudication
- Adjusting the claim files that have been assigned.
- Liability files and injury claims, as well as larger commercial losses
- Assist team with questions and concerns.
Leadership:
- Motivate, coach and hold accountable staff under your direction in the business.
- Administer timely performance reviews, assessing needs for education, rewards and setting direction.
- Embody and influence the organization to have the following leadership competencies:
Team Player /
Collaboration
Work collaboratively with colleagues, actively contribute to task teams. Gather input, genuinely value others’ ideas and expertise; willingness to learn from others. Support and act in accordance with group decision. Work with others to resolve conflicts, by using problem solving and communication competencies.
Strong Communication Skills / Interpersonal Skills
Speak and write clearly and effectively. Listen to others, ask questions to clarify and demonstrate skills in dialogue. Tailor language, tone, style and format to match the audience.
Understand non-verbal cues during an interaction and adjust communications accordingly.
Understanding that it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed. Encourage healthy debate and differences of opinion.
Commitment to ongoing improvement of your own skills as well as your employees. Look for opportunities to coach/mentor your employees to produce the leaders of tomorrow.
Decision Making / Problem Solving / Critical Thinking
Identify key issues in complex situations and come to the heart of the problem quickly. Gather relevant info, consider impact, make decisions and propose courses of action. Drive business results by using sound critical thinking skills and initiative to make it happen.
Motivate and Inspire People
Inspire and motivate others to be empowered by providing constructive feedback and mentorship, delegate responsibility, clarify expectations, provide information, review work and provide feedback. Show appreciation for effort and achievement. Give autonomy in important areas of their work and involves them when making decisions that affect them.
QUALIFICATION AND SKILLS:
- 5+ years of claims adjusting experience is required
- 2+ years in leadership/management is preferred
- CIP/FCIP designation is preferred
- CIM certificate is preferred
- Class 5 drivers license is required
- Post secondary education in business or other relevant field is required
- High school diploma is required
- Strong customer service skills
- Strong time management skills
- Excellent decision-making ability
- Strong leadership and mentoring ability
