About the Company
Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences.
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Manage full-cycle recruitment, with a primary focus on contact center and high-volume hiring.
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Partner closely with hiring managers to understand workforce needs, hiring priorities, and talent strategies.
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Develop and execute sourcing strategies to attract qualified candidates across multiple channels.
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Drive an efficient, positive candidate experience throughout the recruitment process.
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Monitor recruiting metrics, pipeline activity, and hiring performance to identify opportunities for improvement.
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Support recruitment process optimization, documentation, and continuous improvement initiatives.
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Mentor, coach, and provide day-to-day guidance to one direct report.
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Collaborate with HR and business leaders on workforce planning, talent market insights, and hiring trends.
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Own the Onboarding Process, driving early engagement, performance readiness, and successful integration into the organization
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Ensure compliance with applicable employment laws and company hiring practices.
We expect this role to evolve. Other responsibilities may be assigned based on business needs
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2+ years of recruiting experience in high-volume hiring environments.
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Experience recruiting for contact center, customer support, service desk, technical support, or operations-based roles.
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Proven ability to manage multiple requisitions and competing priorities in a fast-paced environment.
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Strong organizational skills with demonstrated success creating and managing recruiting processes.
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Experience working with applicant tracking systems (ATS) and recruiting technologies.
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Excellent communication, stakeholder management, and relationship-building skills.
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Experience mentoring, training, or leading other recruiters or recruiting coordinators.
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Previous experience managing direct reports or serving in a leadership role.
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Experience recruiting for technology, telecommunications, hospitality, managed services, or customer experience organizations.
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Familiarity with workforce planning and recruiting analytics.
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Experience supporting geographically dispersed or remote teams across North America.
Compensation & Benefits
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Benefits include medical, dental, vision, and more
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You receive a message on WhatsApp or another online messaging platform
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You are asked to provide a fee or payment (we will NEVER request payment from candidates)
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Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service
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Cross reference the recruiter’s name and contact information on LinkedIn or by contacting [email protected]
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If you are still unsure call 1 (877) 241-2516
