COME JOIN OUR TEAM!
Eastside Moray Collision & Glass is a family-owned business that has been getting people back on the road safely and quickly since 1979. Formerly known as “Moray Collision & Glass”, we have recently joined the Eastside Group of Companies to offer the same great service with the ability to continue expanding our service offerings.
With strong family values, we focus on delivering quality products and services to ensure every experience makes you want to come back and refer your friends, knowing you can rely on the Eastside Moray team.
We understand the need to have a trusted business partner and have a number of long-term relationships, serving the needs of Winnipeg businesses.
Our company's values of quality, customer service, and cleanliness are evident in every job we deliver. We have a team of long-term, dedicated, and professional employees who offer:
- Thorough and honest estimates, so you feel comfortable with our advice.
- Friendly and knowledgeable technical staff to keep you informed and up to date.
- A professional and clean environment for you and your car.
- Free courtesy cars with MPI claims to keep you on the road.
We’re your one-stop shop for everything you need when it comes to collision repairs.
POSITION SUMMARY
Eastside Collision and Glass is looking for an experienced Customer Service Representative.
The successful candidate will act as our first point of contact for customers entering our shop.
This position is responsible for establishing and managing positive customer relationships, along with explaining repair details and costs of estimates or insurance claims with them. The right candidate must be a reliable, hard-working individual who has a high level of attention to detail with the ability to work independently and efficiently while being focused on overall customer satisfaction and needs.
This position is a full-time, hourly paid position, which enjoys many benefits, such as a Monday to Friday, 9:00 am - 5:30 pm schedule, an amazing complement of employee benefits and deferred profit-sharing
BRIEF SUMMARY OF THE POSITIONS DUTIES AND RESPONSIBILITIES
- Be a positive and attentive first impression by greeting customers as they walk in or call in over the phone and identifying what services they require.
- Answering phones, and emails and responding to incoming text requests.
- Listening carefully to the customer's needs and concerns.
- Collecting customer and vehicle information.
- Downloading MPI or other insurance company claims.
- Creating work orders/invoices.
- Carefully proofing and pre-closing Repair Orders and invoicing our customer accounts.
- Collecting money owed and signatures.
- Maintaining communication and updating customers throughout their repair process.
- Handling complaints and minor issues.
- Building the best overall customer experience.
- Cultivate and build positive customer feedback and reviews.
- Basic phone & Computer duties.
EXPERIENCE AND REQUIRED SKILLS
- Required: Experience using Mitchell Connect.
- Required: Experience using Repair Centre.
- Required: Minimum 2 years in Customer Service in the Automotive Industry.
- Required: Knowledge of MPI claims processing and procedures.
- Required: Knowledge of processing payments.
- Required: Some knowledge of Microsoft Office.
QUALIFICATIONS, WORK CONDITIONS AND REQUIREMENTS
- Able to provide excellent customer service to our customers, even in high-stress periods.
- Able to address dissatisfied customers in a professional manner.
- Able to multi-task.
- Ability to work independently or within a team.
- Strong communication skills, and ability to listen carefully to the needs of our customers.
- Excellent problem-solving skills.
- High attention to detail, proven time management, and organizational skills.
- Excellent interpersonal skills.
- Advanced decision-making skills.
- Ability to prioritize and maintain professionalism during high-volume periods.
- Ability to work in a fast-paced environment.
- Able to lift a minimum of 30 lbs.
BENEFITS
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Deferred Profit-Sharing Plan
- Generous Bonus Plan for Positive Customer Reviews
REPORTING RELATIONSHIP
This position reports to the General Manager
OUR COMMITMENT TO EQUAL-OPPORTUNITY EMPLOYMENT
The Eastside Group of Companies is committed to achieving employment equity for designated groups in our workforce.
We encourage all candidates who identify as First Nations, Indigenous, Inuit or Metis, visible minorities or persons with disabilities who meet the required qualifications to self-declare in their cover letter or resume.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Experience:
- Customer Service: 2 years (preferred)
Work Location: In person
