Receive a complete benefits package.
**Tire and Auto experience is required
Applicants must currently be living in Moncton, New Brunswick.
The Service Advisor works closely with the Branch Manager to keep operations running seamlessly. The Service Advisor is responsible for the full customer service experience.
The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor strives to be a product knowledge expert ensuring the business provides each customer with a personalized service experience.
Key Accountabilities
- Provide a high level of customer service in line with our company goals.
- Provide product knowledge information to customers in a confident and friendly manner.
- Provide detailed pricing terms and prepare and present customer quotations.
- Present customer feedback to store management team on an ongoing basis.
- Sell within company product lines and margin structure.
- Follow the training provided and mentor fellow teammates to foster a learning environment.
- Maintain a high level of cleanliness to represent a positive company image.
- Establish and maintain effective relationships with customers via email, phone, and in-person.
- Follow-up on all appointments, such as service reminders, or missed appointments.
- Keep customer information and records up-to-date.
Requirements
- Experience in customer service.
- Experience in, or passion for the automotive industry.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, office 365, and Outlook.
- Excellent verbal, written communication and influencing skills.
- High level of accuracy and attention to detail.
- Ability to work in a fast-paced working environment.
- Experience with ERP, CRM, or data management systems.
- Team player attitude.
- Prompt and courteous.
- Enthusiastic personality.
- Employment is subject to a driver abstract and criminal background check
Job Types: Full-time, Permanent
Pay: $20.00-$24.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Experience:
- Customer service: 4 years (required)
- AUTOMOTIVE Service Advisor: 2 years (required)
Licence/Certification:
- Canadian PR NOT A WORK PERMIT (required)
- Clean criminal background (required)
- Moncton area home address (required)
Work Location: In person
