Job Summary
We are seeking a highly motivated and experienced Automotive Service Manager to lead our service department. The ideal candidate will oversee daily operations, ensure exceptional customer service, and drive sales through effective upselling and technical expertise. This role requires strong leadership skills, extensive automotive knowledge, and a commitment to maintaining high standards of quality and efficiency within the dealership environment.
Responsibilities
- Manage the overall operations of the service department, including scheduling, workflow, and resource allocation
- Supervise and support service technicians, ensuring timely and quality repairs
- Provide excellent customer service by addressing client concerns, explaining repair options, and ensuring satisfaction
- Oversee sales activities related to automotive repair services and upselling opportunities
- Handle cash transactions accurately and maintain proper documentation
- Ensure compliance with safety protocols, dealership policies, and industry regulations
- Monitor department performance metrics and implement strategies for continuous improvement
- Train and mentor staff to enhance technical skills and customer service capabilities
Requirements
- Proven experience in dealership service management or a similar automotive environment
- Strong mechanical knowledge with background in automotive repair or mechanic experience preferred
- Excellent customer service skills with the ability to communicate effectively with clients and team members
- Demonstrated sales ability, including upselling techniques to maximize revenue
- Experience with cash handling and financial transactions
- Leadership qualities with the ability to motivate and manage a team effectively
- Knowledge of automotive systems, repair procedures, and dealership operations
- Ability to prioritize tasks efficiently in a fast-paced environment
Pay: $90,000.00-$125,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
