River Rock Casino Resort is currently looking an experienced Server to join our Lounge team. The successful candidate will report to the Shift Manager, Food and Beverage and will be an integral part of our Food and Beverage team. The main responsibilities for this role will be assisting with room set up and serving of guests.
Duties and responsibilities for our next Server will include:
- Taking guests orders and making recommendations
- Serving the guests and checking to ensure satisfaction
- Informing guests of any daily specials
- Explaining how menu items and beverages are prepared
- Preparing food and beverages if applicable
- Presenting bills upon request and taking payments
- Removing empty glassware
- Covering other sections if required
- Liaises and communicates effectively with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed.
Successful candidates will demonstrate the following qualifications:
- Minimum of 6 months of recent cash handling and customer service experience
- Exceptional interpersonal and communications skills
- Fluency in Mandarin and Cantonese a strong asset
- Ability to handle multiple tasks at one time
- Must be able to work in a fast paced, busy environment
- Ability to obtain the criminal background check through Independent Gambling Control Office (IGCO)
- Must be able to stand for long periods of time
- Must work well under pressure
- Serving It Right certificate required
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Live GCE’s Values on the job: Integrity, Service Excellence, Drive to Succeed, Team Engagement and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Candidates must be ready and willing to work a flexible schedule, including late nights, weekends, and holidays. The hours of work will be based on customer and business needs.
- Minimum Rate (CAD $) | Minimum Salary (CAD $) 17.85
- Job Rate (CAD $) | Midpoint Salary (CAD $) 18.59
- Maximum Rate (CAD $) | Maximum Salary (CAD $) 18.59
