Summary
The Parts and Service Specialist is responsible for managing the day-to-day operations of the parts and service department. This role ensures timely ordering, stocking, and distribution of parts, while coordinating service requests to support efficient workflow, customer satisfaction, and compliance with company standards.
Responsibilities
- Serve as the primary point of contact for customers regarding parts inquiries, service scheduling, and status updates.
- Coordinate service requests by dispatching technicians, scheduling repairs, and tracking work orders.
- Order, receive, and maintain parts inventory, ensuring accuracy and availability.
- Monitor stock levels and conduct regular inventory audits.
- Work closely with suppliers and vendors to track orders, negotiate pricing, and resolve issues.
- Maintain accurate records of parts usage, service reports, and warranty claims.
- Process invoices, quotes, and purchase orders related to parts and services.
- Communicate with the sales team and service technicians to ensure timely completion of jobs.
- Provide excellent customer service by responding to inquiries, troubleshooting concerns, and following up on service outcomes.
- Ensure compliance with safety and company policies in all parts and service activities.
Qualifications
- High school diploma or equivalent; additional technical or business education preferred.
- Experience in parts coordination, service scheduling, or related administrative role (automotive, heavy equipment, or mechanical industry experience preferred).
- A strong understanding of mechanical and electrical systems components
- Strong organizational and multitasking skills with attention to detail.
- Proficiency with inventory management systems, ERP software, or MS Office Suite.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Key Competencies
- Experience in a service and or parts work environment is a must
- Problem-solving and decision-making
- Teamwork and collaboration
- Time management
- Customer focus
- Technical aptitude
- Experience in parts coordination, service scheduling, or related administrative role (automotive, heavy equipment, or mechanical industry experience preferred).
- A strong understanding of mechanical and electrical systems components
- Strong organizational and multitasking skills with attention to detail.
- Proficiency with inventory management systems, ERP software, or MS Office Suite.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Experience:
- Parts : 5 years (required)
Work Location: In person
