Description
The Cumming School of Medicine invites applications for a Business System Implementation Manager. This Full-time Fixed Term position is for approximately 2 years (based on length of grant funding), with the possibility of extension.
The Business System Implementation Manager position reports to the Senior Director, CSM.
The Business System Implementation Manager is responsible for leading the coordination and integration of work across business units, central IT, and an external software vendor to ensure the successful delivery and implementation of MedSIS.
This role is being established to address a leadership and coordination gap in a system implementation that is already underway, spanning Post Graduate Medical Education, Family Medicine, and Undergraduate Medical Education. The position provides end to end orchestration, issue management, and governance support, ensuring that teams are aligned, dependencies are managed, risks are surfaced early, and leadership has the information required to make timely decisions. The successful candidate requires both business acumen and technical systems understanding.
The role acts as the lead and central point of accountability for implementation coordination, while working closely with business, central IT, and the vendor to stabilize delivery and drive the implementation forward. This position is anticipated to incur direct reports over time.
Summary of Key Responsibilities (job functions include but are not limited to):
Business Understanding & Needs Alignment:
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Develop and maintain a strong understanding of the business areas impacted by the system implementation, including key processes and desired outcomes
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Engage business stakeholders to clarify requirements, priorities, and constraints as they relate to the system
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Ensure business needs are clearly understood, communicated, and appropriately reflected in implementation activities
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Identify gaps between business expectations and system capabilities and support resolution discussions
Technical & Systems Understanding:
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Develop working knowledge of the system, its architecture, integrations, and data flows sufficient to engage meaningfully with central IT and vendor teams
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Understand dependencies between system configuration, integrations, business processes, and data readiness
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Translate technical concepts, risks, and constraints into language understandable by business stakeholders
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Oversee infrastructure design, testing, and compliance with standards and security
Implementation Coordination & Delivery:
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Serve as the lead role for the business system implementation, aligning work across multiple business teams, central IT, and the external software vendor
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Integrate activities, timelines, and dependencies across workstreams to ensure coordinated delivery
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Identify gaps, overlaps, or misalignments between teams and proactively address them
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Maintain an integrated implementation plan that reflects business, central IT, and vendor activities
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Management of direct reports such as recruitment and performance management
Stakeholder & Relationship Management:
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Build and maintain strong working relationships with business leaders, subject matter experts, central IT, and vendor representatives
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Facilitate regular cross functional working sessions to maintain alignment and momentum
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Act as a trusted point of contact between business and central IT to ensure mutual understanding of priorities, constraints, and risks
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Support business teams by clarifying roles, expectations, and decision making pathways
Vendor Coordination:
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Coordinate day to day interactions with the software vendor, ensuring clarity of scope, deliverables, and timelines
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Track vendor commitments and dependencies relative to internal readiness
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Escalate vendor related issues proactively when delivery risks emerge
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Support contract and governance discussions in collaboration with business and central IT leadership
Issue, Risk & Escalation Management:
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Identify implementation risks, issues, and decision points across workstreams
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Assess impacts and develop options for resolution in collaboration with affected teams
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Escalate issues and risks appropriately, with clear context and recommended paths forward
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Ensure that decisions are documented and communicated to relevant stakeholders
Governance & Reporting:
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Prepare clear, concise implementation status updates for senior leadership and the project steering committee
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Summarize progress, risks, decisions required, and key upcoming milestones
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Support effective governance by ensuring leaders have timely, accurate information to make informed decisions
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Maintain decision logs, issue logs, and action tracking to support accountability
Change & Readiness Support:
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Work with business and central IT teams to assess organizational readiness and dependencies
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Support coordination of activities related to process changes, data readiness, testing, and go live planning
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Help ensure that implementation activities are sequenced realistically and sustainably
Qualifications / Requirements:
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University degree in Business, Computer Science or equivalent
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Minimum 10 years of experience leading system implementation projects
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Demonstrated experience implementing SaaS platforms in complex organizations
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Experience in healthcare, higher education, or regulated environments (strong asset)
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Familiarity with CSM education and assessment strategies/needs is an asset
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Technical systems literacy and integration awareness
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Proficiency in Microsoft Office Suite, SharePoint, Power BI, and MS Project
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Excellent problem-solving, strategic thinking, and communication skills
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Excellent interpersonal and communication skills, able to build and maintain relationships and communicate effectively with business and IT professionals at all levels
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Demonstrated ability to translate business requirements into technical specifications
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Able to act as an escalation point and organize the team through challenging issues, building and communicating remediation plans to all stakeholders
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Highly professional team player
Application Deadline: June 4, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is classified in the Professional Career Band, Level 4 of the Management and Professional Staff Career Framework.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
