Browse AI has empowered over 900,000 users globally with its AI-driven platform for web data extraction and monitoring. We're looking for a Technical Delivery Lead to own how our Managed Services team delivers for customers – both as a hands-on individual contributor, and as the quality and delivery layer across our broader Solutions Engineering team.
Why this role exists
Our Managed Services book is growing faster than our Director of Customer Success can personally oversee. Today, they're spending most of their time QA'ing implementations and stepping into customer threads instead of focusing on customer outcomes and account growth. We need someone senior and technical enough to own that operational layer end-to-end.
Who this role is great for
Experienced implementation or solutions engineers who want more ownership than a typical IC role offers, but aren't looking to step fully into people management. If you like building things hands-on and raising the bar across a team, this is a great fit.
Key responsibilities
Drive process improvements: build the playbooks, QA checklists, and delivery standards that let Managed Services scale.
QA implementations across the broader Solutions Engineering team before they ship to customers, and step in directly when an account needs a stronger technical or customer-facing voice.
Lead project management and customer communication during implementation.
Triage escalations – solve most yourself, and pull in the Director only when there's a critical escalation, expansion opportunity, or a relationship that needs their seniority.
Use tools like Regex, XPath, JQ, and Google Sheets formulas to extract, transform, and format data when working hands-on.
Own individual projects end to end
Requirements
3+ years in a technical, customer-facing role at a SaaS company – Implementation Engineer, Solutions Engineer, Technical Account Manager, or similar.
Hands-on technical comfort: Regex, XPath, CSS selectors, basic JavaScript or Python. You don't need to be a software engineer, but you should be able to debug a broken selector or write a small script unaided.
Track record of running customer projects independently, including managing the harder conversations (missed timelines, scope changes, renewals).
Strong spreadsheet skills – fluent with formulas, lookups, array functions, and data manipulation in Google Sheets or Excel.
Comfort overseeing or QA'ing the work of other technical contributors.
AI-savvy – we expect everyone on the team to use AI tools fluently to automate work and stay efficient.
Excellent written and spoken English – you'll be a key voice of Browse AI to many of our largest customers.
Nice to haves
Prior experience with web scraping, browser automation (Playwright, Puppeteer, Selenium), or workflow tools (Zapier, Make, n8n).
Deep AI fluency beyond using chatbots – you've built your own agents, automations, or internal tools (using Claude Code, n8n, Make, custom scripts, MCP servers, or similar) to aggressively automate your own work. You see AI as a force multiplier and you're constantly looking for the next thing to automate away.
Experience working with distributed teams across multiple time zones.
Linear, Jira, or similar project management fluency.
Why Browse AI?
Dual-track role: You get close to our customers while also improving our delivery motion.
Direct access to leadership: You report to our Head of CS, not a middle manager.
Real product-market fit: Our clients come in with real problems that we solve.
Autonomy and ownership: Freedom to experiment with delivery strategy and eventually ownership of the motion.
Remote-first: Work from anywhere with a flexible schedule.
To date, we've empowered over 800,000 teams and individuals with access to web data. Everyone at Browse AI plays a crucial role and collaboration is critical to our success.
What we offer
Competitive base + meaningful variable comp tied to customer outcomes (OTE $100,000 to $120,000).
Equity in a fast-growing AI startup.
Flexible hours and vacation.
Fully remote.
Compensation Range: CA$100K - CA$120K
