ABOUT US
The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth.
Through the “Values, We Live By”, of accountability, communication, leadership, integrity, and respect and work, play balance We are an organization that cares, an organization that is committed to our city and committed to you.
The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.
THE OPPORTUNITY
The Facility Attendant provides facility user support to enhance the quality, safety and standards of customer experience and facility operations. When supporting facility functions, the incumbent will provide quality customer service through their support of users of the facility spaces. This may include, but is not limited to, meeting room set up and take down, meeting room AV support, minor janitorial and clean-up of facility spaces following rentals or use. They may also be required to support the operations through additional customer service and behaviour monitoring during larger events and performances. This position takes day-to-day direction from department staff they are assigned to work with and report directly to the assigned Facility Supervisor or designate.
This is a casual position that has shift work including evenings, weekends, and/or statutory holidays. This position is part of the International Union of Operating Engineers (IUOE).
The hourly wage for this position is:
Step 1: $22.98
Step 2: $24.69
Step 3: $26.42
RESPONSIBILITIES
1. Facility Operation and Event Support
- Set up and take down of facility rooms, spaces and equipment as directed.
- Assist users and the general public with the operation of meeting room AV and Hub equipment, as required.
- Provide on-site supervision to outdoor play/park spaces, as assigned, including Jubilee Spray Park, Skateboard Park and other areas as assigned.
- Assist program, Front of House and other department staff with the set up and take down of events, performances, and other department functions, as assigned.
- Conduct water tests and other daily facility operation tasks, reporting any issues or maintenance requirements to the supervisor immediately.
2. Janitorial
- Perform basic janitorial and general cleaning of facility spaces to ensure the safe and clean operation of the facilities.
- (Re)Stock and monitor washrooms and other facility areas for supplies and materials.
3. Facility Supervision & Behaviour Monitoring
- Monitor behaviour of patrons, respectfully addressing inappropriate behaviour to ensure the safety and positive experience for all users of the park.
- Engages appropriate support from supervisor, and/or Enforcement Services, when required, to ensure safety of facility, other patrons, other staff, and self.
- Documents and records all incidents and facility damage.
- Follows all City standards and legislation related to respectful behaviour, Access to Information Act and other policies and procedure.
- Adheres to all Occupational Health and Safety requirements.
4. Other Duties
- Understand and adhere to City policies, procedures and standards, whether written or implied, as amended from time to time.
- Contribute to a positive safety culture by always acting in a safe manner and complying with City safety policies and procedures for staff and contractors.
- Act as a steward of the City's Corporate Culture by following the “Values, We Live By”.
- All employees shall act in a safe manner at all times and will report any unsafe conditions, procedures or acts for the benefit of the City. Continual adherence to the City Safety Policy is mandatory.
- Employee are expected to stay current on WHMIS and other safety-related procedures.
- Perform other job-related duties.
QUALIFICATIONS
Required Qualifications:
- High School Diploma and a minimum of 18 years of age
- Minimum 1 year customer service experience
- Experience working with youth
- Experience with AV equipment set up
- Ability to deal courteously and effectively with the public, facility staff, and volunteers
- Strong verbal communication, problem solving and analytical skills
- Ability to be adaptable and improvise
- Able to resolve issues and conflict calmly
- Physically able to lift, carry and pull items
Asset Qualifications:
- First Aid Class C
- Basic Level - Active Net, Microsoft Windows, Windows Media Player, System set ups (projectors)
- Experience with water / pool quality testing
- Experience working with mechanical systems
Competencies:
Thinking & Acting Strategically - Forward-thinking. Sees the big picture and imagines the future. Links long-range visions, strategies, and concepts to daily work. Aligns personal actions and initiatives with customer needs, and with organizational priorities and direction. To think and act strategically requires an understanding of our organizational direction, as well as the internal and external factors that influence decision-making.
Building Influential Working Relationships - Strengthening and developing working relationships and strategic alliances that are founded on ethics, trust, and guided by our corporate values of respect, leadership, accountability, communication, and integrity.
Optimizing Performance & Results - Reaches for excellence for oneself, one’s team, and the organization. Determined and focused on achieving outcomes that align with organizational goals. Creates goals and priorities that maximize resources while using an enterprising, resourceful approach to deliver outcomes and achieve customer expectations. Maintains accountability for results.
Growing Talent & Workforce Capacity - Honouring the individual differences that make each person unique. Being curious and committed to listening, reflecting, and learning. Developing individual and workforce capabilities to enhance the organization’s capacity to accomplish strategic goals, enhance program and service delivery, and provide an exceptional customer/client experience. Contributes to a learning and teaching culture.
Fostering Innovation & Steering Change – Creates an environment for transformation. Advances the City through improvement based on innovation and guides the associated change. Uses the skills, attitudes and behaviours needed to produce new or improved programs and services to meet current and future needs of our customers, our organization, and our community.
CONDITIONS OF EMPLOYMENT
- Criminal Record Check Clearance
- Vulnerable Sector/Child intervention Check
- Class 5 Driver’s License.
- Must obtain a satisfactory review of a three-year Driver’s Abstract, with a maximum of six demerits.
- First Aid Certification
Working Environment:
- Shift Work – including evenings, weekends and or Statutory holidays.
- Overtime may be required.
- Travel may be required.
NEXT STEPS
- You must apply through this portal to be considered. We do not accept applications through other forums.
- Only those candidates selected for further consideration will be contacted.
- Candidates may be interviewed as applications are received.
- The posting may be used to staff other permanent or temporary vacancies.
WHY WORK FOR US?
- Competitive salary
- Work/Life Balance
- Recognized General Holidays
- Positive Work Atmosphere
- Volunteer and Fundraising Opportunities
