TJX Companies
Chez TJX Canada, chaque jour apporte de nouvelles occasions de croissance, de découverte et d'accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos centres de distribution, nos bureaux d'entreprise ou nos magasins de détail, comme WINNERS, HomeSense, et Marshalls, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX - une entreprise du palmarès Fortune 100 et le chef de file mondial de la vente à prix réduits
Job Description:
Engineer II
What You’ll Discover
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A highly collaborative IT operations environment supporting Level 2 application and infrastructure operations
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Dual ownership of ITSM analytics & insights and hands-on ServiceNow platform development
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Opportunity to mature enterprise-wide ITSM processes aligned with ITIL best practices
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Strong exposure to incident-driven reporting, Power BI analytics, audit governance, and executive-level metrics
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Direct engagement with L2 support teams, platform teams, and leadership
Job Summary
The Engineer II role blends ITSM Reporting & Analytics, hands‑on ServiceNow development, and Level 2 application and infrastructure support enablement. This position supports L2 support teams by providing actionable operational insights, performing hands-on analysis of application and infrastructure incidents, and delivering ServiceNow enhancements that improve support efficiency, stability, and visibility across ITSM process areas.
The role serves as a technical and analytical bridge between operations, platform, and leadership.
Key Responsibilities
Level 2 Application & Infrastructure Support Insight/Guidance
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Provide hands-on Level 2 support insights into enterprise applications and infrastructure services
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Analyze application, platform, and infrastructure incidents to identify recurring issues and operational gaps
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Support L2 teams with
- Incident trends and aging analysis
- Root cause patterns tied to applications, servers, databases, and integrations
- SLA/OLA breach analysis and remediation insights
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Partner with infrastructure, application, and SRE teams to improve service reliability
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Enable continuous improvement through support-driven analytics and reporting by publishing reports/dashboards leveraging ServiceNow data as source of truth
ServiceNow Development & Platform Enablement
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Design and implement minor enhancements to improve ITSM process workflows
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Configure and customize Business Rules, Client Scripts, UI Policies etc.,
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Flows, Workflows, Catalog Items, and Forms
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Support ATF remediation, unit testing, and deployment validation
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Collaborate with stakeholder teams to ensure enhancements align with release and upgrade standards
Audit, Compliance & Stakeholder Management
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Respond to audit requests by providing accurate artifacts, process evidence, and compliance documentation
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Collaborate with stakeholders to ensure smooth implementation of changes with minimal service impact
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Maintain strong communication with business partners, IT teams, and leadership to ensure transparency and alignment
Required Skills & Qualifications
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Hands-on experience in Level 2 application support
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Hands-on ServiceNow development or advanced configuration experience
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Understanding of ITSM operational reporting and analytics
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Excellent stakeholder communication and collaboration abilities
Preferred Certifications
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ITIL v3 or v4 Certification
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ServiceNow CSA / Application Developer
Renseignements supplémentaires : Tous les candidats âgés de 18 ans et plus seront soumis à une vérification de leur casier judiciaire durant le processus d’embauche.
Cette offre d’emploi vise un poste déjà existant et vacant au sein de notre organisation.
TJX Canada utilise l’intelligence artificielle (IA) pour aider à la présélection et à l’évaluation des candidats pour ce poste.
Associés internes de TJX : Veuillez vous assurer de soumettre votre candidature via la console centrale des emplois dans Workday. Ne postulez pas directement à cette offre d'emploi via le site carrière.
Address:
60 Standish Court
Location:
CAN Siège social – Mississauga, Ont.
Salary Range: $ 67,740.00-$94,836.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.
