Job Title: 9-8-8 Crisis Helpline Responder
Facility: Canadian Mental Health Association
Reports To: Manager of Crisis Intervention and Prevention
Bargaining Unit: BCGEU
Grid/Wage: Grid 21 / $29.76 - $31.64
Status: Full-Time, Evenings & Overnight (36 hours per week)
JOB SUMMARY
The 9-8-8 Crisis Helpline Responder is responsible for providing crisis intervention, emotional support, suicide risk assessment, and resources on the 9-8-8 Crisis Helpline.
DUTIES AND RESPONSIBLITIES
Provides emotional support and crisis intervention via phone and text. These include:
- Complete risk assessment, safety planning and de-escalation with help seekers
- Able to work collaboratively and compassionately with those reaching out for help
- Schedule and complete follow up calls and 3rd party outreach calls as needed
- Use the least invasive steps necessary to establish safety.
- This may involve contacting emergency services with or without consent when no other avenue to ensure safety is possible
- Maintain accurate and detailed reports
- Complete legally required reporting
- Familiar with local and national resources and providing to help seekers as needed
- Maintain strict confidentiality and uphold ethical and legal standards of 9-8-8 Suicide Crisis Helpline
- Attend responder/staff meetings/additional training sessions as required
- Participate in regular quality assurance and ongoing assessment of skills
- Participate in mentoring new responders as needed
- Performs other related duties as assigned
Qualifications
Education, Training, and Experience
- High school diploma/equivalent or higher
- Certificate in Community Social Service an asset
- Recent, related experience of one year OR an equivalent combination of education, training, and experience or other qualifications determined to be reasonable and relevant to the level of work
Skills and Abilities
- Excellent computer/typing skills
- Be empathetic, flexible, and adaptable to varying situations
- Excellent spoken and written communication skills with the ability to engage any individual regardless of background
- Ability to organize and prioritize
- Ability to establish and maintain rapport with individuals
- Excellent interpersonal skills and can positively interact with others
- Ability to analyze and resolve problems
- Conflict resolution and crisis intervention skills
- Must be able to protect the confidentiality of help seekers while on shift and will not use or disclose any information about any help seeker in compliance with 9-8-8 Suicide Crisis Helpline
- Multilingual an asset
- Must be available for night shifts
Please note position is subject to successful completion of training.
Other
- Must be 19 years of age or older
- Have a high-speed internet connection and a quiet/confidential workspace
- Casual employees must provide their own computer.
CMHA Vernon is committed to building an inclusive workplace and community and seeks candidates who share our commitment to equity, diversity, and inclusion.
Job Type: Full-time
Pay: $29.76-$31.64 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Ability to commute/relocate:
- Vernon, BC V1T 1W3: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Please type "Yes" below to acknowledge that you understand you must be 19 years of age or older to apply for this position.
Work Location: In person
