Front Desk Manager – Edmonton Hotel & Convention Centre
Join Our Team in Edmonton!
The Edmonton Hotel & Convention Centre is seeking an experienced, energetic, and customer focused Front Desk Manager to lead our Front Office team.
As Front Desk Manager, you will be responsible for overseeing daily front desk operations, ensuring exceptional guest service, supporting staff development, and maintaining efficient hotel operations.
Key Responsibilities
Manage the day to day operations of the Front Desk Department.
Recruit, train, coach, and schedule Front Desk Agents and Night Auditors.
Ensure all guests receive outstanding customer service and a memorable experience.
Handle guest concerns and resolve issues in a professional and timely manner.
Monitor room inventory, arrivals, departures, and special requests.
Work closely with Housekeeping, Maintenance, Sales, and Accounting departments.
Maintain hotel standards, policies, and procedures.
Assist with revenue optimization and upselling initiatives.
Prepare reports and monitor departmental performance.
Qualifications
Previous hotel front desk supervisory or management experience required.
Experience with Opera PMS is considered a strong asset.
Strong leadership, communication, and problem solving skills.
Ability to work flexible schedules, including weekends and holidays when required.
Strong organizational skills and attention to detail.
A passion for hospitality and guest satisfaction.
What We Offer
Competitive salary based on experience.
Benefits package.
Growth opportunities within a locally owned and operated hospitality company.
Supportive and team oriented work environment.
If you are a hospitality professional who enjoys leading a team and creating exceptional guest experiences, we would love to hear from you.
Please send your resume and cover letter to [email protected].
Edmonton Hotel & Convention Centre is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $48,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking
Work Location: In person
