Service Coordinator
About Us
Access to safe water is essential.
We are committed to providing our customers with proper water treatment systems and services that meet or exceed the Canadian water quality standards. We work tirelessly to ensure home and business owners have the very best customer experience in a timely and professional manner.
Why work Here
- Take complete ownership of the field process
- Hard work is rewarded
- Fast growth with lots of variety in the role
- A growing company
- Team effort culture
Overview of the Role
To provide support while ensuring smooth business operations and managing tasks for the business while collaborating with management.
Equipment
Create a maintenance program utilizing information from QuickBooks Online and manual documents
Ensure the equipment and inventory area is organized and proper working order on a regular basis
Maintain product knowledge of current EcoWater equipment specifications to best assist clients
Perform inventory audits when required and track the information in Excel
Implement a GPS process for the company vehicles in QuickBooks Online
Financial
Complete data entry for Accounts Payable and Accounts Receivables into QuickBooks Online
Upload and populate purchase orders into QuickBooks Online
Office
Organize, maintain, and coordinate office records which will involve uploading manual documents to QuickBooks Online
Prepare daily operational reports for the field team
Update client contact information in QuickBooks Online
Delegating and directing service tasks, monitoring the progress of current projects, and service team members to ensure the team's objectives and sales goals are met
Assist with FaceBook advertising
Customer Care
Engage with past, present, future clients via phone and e-mail
Client satisfaction remains a top focus through the eb and flow of the business requirements
Education
Degree, diploma, or certificate is considered an asset
Experience
2+ years relevant experience
Plumbing or a service background is preferred
Experience using Microsoft Office 365
Solid working knowledge of QuickBooks Online
Personal Characteristics
When faced with a complex situation you enjoy putting all the pieces together – find the best way to accomplish what needs to be done in an open communication style environment
The fast pace of work combined with each day being unique keeps you plugged into the rhythm of the business
Your take charge attitude steadies and reassures the team while they sincerely appreciate your style
Being the go-to person gives you the greatest sense of professional satisfaction
Problem solver – nothing is too big or too small to tackle. Just bring it!
Other Details
We welcome applications from all qualified candidates, the diversity of our workplace reflects the community we serve.
Monday to Friday
7:30am-4:00pm or 8:00am-4:30pm
Job Type: Full-time
Pay: $24.00-$28.00 per hour
