We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site opportunity is ideal for someone who enjoys providing dependable administrative and customer support in a fast-paced environment. The successful candidate will help manage order-related tasks, maintain accurate records, and contribute to a smooth day-to-day workflow.
Responsibilities:
- Enter customer and order information into internal systems with a high level of accuracy and attention to detail.
- Support the processing of paper-based orders by converting them into complete electronic records for operational use.
- Assist with order picking activities to help ensure items are prepared correctly and on schedule.
- Monitor order details closely and flag discrepancies or missing information for timely resolution.
- Provide general customer service support by responding to inquiries and helping address routine concerns.
- Use business software and CRM tools to update records, track activities, and support communication across teams.
- Participate in training on internal order entry processes and follow established procedures consistently.
- Previous experience in customer service, order entry, data entry, or a similar administrative support role.
- Strong computer skills with the ability to learn and use internal systems and office-based applications quickly.
- Familiarity with CRM platforms, SAP, or comparable order management tools is mandatory.
- Excellent attention to detail and the ability to maintain accuracy while handling repetitive tasks.
- Comfortable working on site in Etobicoke, Ontario and adapting to changing daily priorities.
- Effective communication skills and a detail-focused approach when supporting customers and internal teams.
- Ability to work independently and contribute reliably in a short-term contract position.
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