Guest Service Supervisor
Job Type: Full-Time, Permanent
Schedule
- Monday to Friday
- 7:00 AM – 3:00 PM
- 8-hour shift
Requirements
- Minimum 1 year of hotel front desk experience required
- Previous supervisory experience preferred
- Strong customer service and communication skills
- Experience with multi-line phone systems
- Ability to lead and motivate a team
- Knowledge of hotel management software is an asset
- Must be legally eligible to work in Canada
Job Overview
We are seeking a dedicated and professional Guest Service Supervisor to lead our front desk team and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, excellent customer service abilities, and a thorough understanding of hotel operations.
Duties and Responsibilities
- Supervise and coordinate front desk operations to ensure smooth check-in and check-out processes
- Provide outstanding guest service and resolve guest concerns promptly
- Oversee multi-line phone systems and maintain professional phone etiquette
- Train, coach, and support front desk team members
- Manage reservations, cancellations, and guest requests
- Handle guest complaints professionally and efficiently
- Maintain a clean and organized front desk environment
- Collaborate with housekeeping and maintenance departments to ensure guest satisfaction
- Assist with daily reports, cash handling, and administrative duties
- Ensure compliance with hotel policies and service standards
Benefits
- Competitive wages
- On-site parking
- Employee hotel discounts
- Career growth opportunities
- Supportive team environment
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $16.40-$18.00 per hour
Benefits:
- On-site gym
- On-site parking
Experience:
- Hotel management: 1 year (required)
Work Location: In person
