Onsite Rentals (OSR)
Toronto, Ontario, Canada | Store‑Based Role
Be the reason customers choose OSR—every time.
As a OSR Rental Center Manager, you are the face of the Onsite Rentals experience. You will lead the day‑to‑day operations of the rental location, ensuring every customer interaction is exceptional, every piece of equipment is rental‑ready, and the business operates efficiently, safely, and profitably.
This is a highly customer‑facing, sales‑oriented role with a strong focus on engagement, relationship‑building, and delivering a best‑in‑class rental experience. You’ll work closely with Mobile Field Technicians and store stakeholders to ensure seamless execution and strong operational performance.
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Competitive base compensation plus performance bonus
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Clear path to multi‑store leadership opportunities
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High‑growth company with expansion across Canada
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Opportunity to build and shape the customer experience at the store level
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Training on rental systems, fleet, and operations
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Engage customers in‑store to understand needs and recommend the right rental solutions
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Drive rental transactions from inquiry through fulfillment
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Ensure reserved equipment is ready, staged, and on time for pickup
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Coordinate with Mobile Field Technicians on fleet readiness and availability
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Monitor fleet utilization and turn equipment quickly between rentals
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Maintain a clean, organized, and safe rental environment
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Use OSR systems to manage reservations, contracts, and fleet status
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Support walk‑in, repeat PRO, and DIY customers
Customer Experience & Sales
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Deliver “over‑the‑top” customer service in every interaction
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Engage, qualify, and convert customers into rental transactions
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Confidently advocate OSR’s value proposition
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Build strong relationships with repeat customers and contractors
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Resolve customer issues quickly and professionally
Rental Operations
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Ensure all equipment is rental‑ready, clean, and staged
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Manage reservations, pickups, and returns with precision
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Turn equipment quickly to maximize utilization and revenue
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Monitor fleet status and coordinate with field technicians as needed
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Maintain accurate system data and transaction records
Store Performance & Profitability
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Drive revenue through strong customer engagement and conversion
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Support pricing execution and upselling opportunities
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Manage daily workflows for efficiency and throughput
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Maintain high standards for store presentation and organization
Safety & Compliance
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Maintain a clean and safe rental environment
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Ensure proper handling of equipment and customer transactions
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Follow all OSR operational and safety procedures
Collaboration
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Partner closely with store associates and Mobile Field Technicians to ensure fleet uptime
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Work cross‑functionally with store stakeholders to deliver seamless service
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Communicate clearly across teams to resolve issues and improve execution
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2–5 years of customer‑facing experience (retail, rental, construction, or similar)
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Basic knowledge of tools and compact equipment preferred
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Strong sales orientation with a customer‑first mindset
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Excellent communication and interpersonal skills
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Highly organized and detail‑oriented
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Comfortable using technology systems for transactions and operations
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Customer obsession and service excellence
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Sales and relationship‑building capability
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Operational discipline and attention to detail
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Strong sense of urgency and ownership
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Team collaboration and communication
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Customer satisfaction and repeat business
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Rental conversion rate, revenue growth, and location profitability
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Fleet readiness and turnaround time
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Accuracy of reservations and transactions
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Store cleanliness, safety, and organization
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Base Salary: CAD $55,000 – $60,000
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Commission / Bonus: Tied to store profitability, rental performance, and customer experience
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Growth Opportunities: Aligned with OSR’s national expansion
This is a critical role in delivering OSR’s brand promise: exceptional customer experience, reliable equipment, and operational excellence at the store level.
