Job location: Hybrid (Revelstoke/Osoyoos/Summerland)
Schedule: Full Time, with variable work weeks (every second Friday off)
Salary: $56,029.21-$74,705.61
How to apply: email resume and cover letter to [email protected]
The Training Officer (TO) supports the Cascadia Credit Union’s (CCU) People & Culture (P&C) team with training support, ensuring onboarding and core training are maintained, supports training projects, and aids in ad hoc P&C projects while adhering to security, privacy, risk, and compliance policies and procedures.
As a member of the People & Culture team, the TO plays an essential role in aiding and supporting all staff members through member service experience while fostering relationships with their positive attitude and keen knowledge.
- Fosters relationships through service excellence and knowledge to support staff,
- Aids the VPPC to maintain corporate P&C strategies and policies and helps identify and meet short and long-term objectives,
- Administers and maintains employee training documentation and systems, including meeting all deadlines of any prescribed updates,
- Designs, develops, and maintains engaging and effective training materials aligned with core organization needs including onboarding, leadership development, and culture initiatives,
- Assesses training needs and identifies evolving learning requirements across departments to support continuous development,
- Designs and delivers workplace conduct and culture training focused on respect, inclusion, psychological safety, and effective communication,
- Partners with department leaders to support training initiatives, providing guidance and frameworks while ensuring departments retain ownership of role-specific and specialized training,
- Guides departments in developing role-specific training, ensuring alignment with organizational standards,
- Establishes and maintains training standards and frameworks across the organization,
- Assists with ad hoc P&C projects to support the People & Culture team, contributing to overall team success,
- Positively and comfortably responds to staff requests and inquiries, and deals with contentious issues with minimal assistance,
- Performs administrative P&C tasks as required, including maintaining a variety of records and personnel files,
- Encourages teamwork and collaboration to accomplish common goals,
- Main liaison with Canadian Credit Union Association for training objectives, registrations, and proctoring,
- Responsible for ensuring employee compliance with P&C policies,
- Displays confidence and exercises sound judgement in decision making, and demonstrates a high level of risk management knowledge and ensures adherence to all policies and procedures, legislative and regulatory requirements, to mitigate risk of loss to CCU,
- Assists with P&C functions including recruiting, learning and development, compensation and benefits, performance management, employee relations, and statutory compliance, as required,
- Supports staff and encourages collaboration to accomplish common goals,
Performs additional responsibilities aligned with team goals as assigned.
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- Passion for delivering exceptional member service and dedicated to building strong relationships and connections in the community,
- Committed to personal growth and development. Responsible for ensuring skills and knowledge are up to date to meet industry and position requirements,
- Demonstrates key knowledge on training and adult learning,
- Demonstrated commitment to applying relevant and applicable policies and procedures in the day-to-day performance of the functions of this position,
- Team player, driven to ensure that the whole team is successful in meeting organizational needs,
- Good analytical, organizational, and time management skills,
- Demonstrates strong attention to detail and accuracy in completing work and providing information,
- Serves as a subject matter expert in all areas of CU position training requirements,
- Demonstrates strong interpersonal skills and the ability to communicate effectively both verbally and in writing,
- Good knowledge of internal audit, security procedures, and privacy legislation,
- Takes a proactive and respectful approach in addressing problems, issues, or conflict with a positive view to reaching new and better solutions,
- Organizes work and assignment of tasks to maximize efficiency, demonstrates strong interpersonal skills, and instills confidence with clear, open & thoughtful communication of expectations, roles, and responsibilities,
Demonstrates expanding knowledge and good aptitude for computer-based literacy skills and technology, including MS Windows and Office program environments, as well as specialized systems used for training purposes.
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- Secondary school diploma
- Minimum one (1) year computer-based training experience
- Minimum two (2) years’ education or HR experience or training experience
- Combined experience and post-secondary education in the areas that are directly related to industry will be considered
- Successful completion of in-house training and other courses as required
