ABOUT COGNITO HEALTH
With Cognito, we're changing the way mental health is provided to all Canadians. Our mission is to make Canadian mental health care more accessible, affordable, immediate, integrated, and effective. Our online service allows patients to interact with physicians, Nurse Practitioners, counsellors, CBT Care Providers, Psychiatrists and pharmacists on a unified platform. Cognito allows for unparalleled inter-professional collaboration and better patient outcomes.
POSITION SUMMARY
We are looking for a Medical Office Assistant (MOA) who is detail-oriented, tech-savvy, and ready to contribute their energy to a modern healthcare mission. This role is ideal for an entrepreneur-at-heart and expert multitasker who enjoys creating efficiencies and wants to play a pivotal role in the smooth operation of our virtual clinic. The MOA role will be responsible for overseeing the day-to-day administrative functions of our virtual clinic. This includes handling client inquiries, managing medical documentation, maintaining records, and supporting care providers.
RESPONSIBILITIES
Client Care:
- Handle client inquiries, requests, and escalations via email and phone.
- Review initial client screenings, assess data, and help guide clients through the intake assessment process.
Scheduling and Record Keeping:
- Manage appointment scheduling, ensuring clients have timely access to services.
- Maintain and organize client records across our internal systems and EMR to ensure accurate and up-to-date information.
Clinical Support:
- Provide administrative support to care providers, including CBT Care Providers and Nurse Practitioners, to ensure seamless care delivery.
Medical Documentation:
- Create clinical summaries (for diagnosis) and medication summaries (for prescription) for client hand-offs.
- Facilitate the secure exchange of medical information between healthcare professionals to ensure continuity of care.
Systematization:
- Identify repetitive tasks and work towards streamlining systems, introducing automations, and eliminating inefficiencies.
Monthly Reporting:
- Prepare and generate monthly reports to track key performance metrics and assess progress toward clinical and operational goals.
SKILLS & QUALIFICATIONS
- 2 years+ experience as a Medical Office Assistant.
- Strong data entry skills.
- Familiarity with G Suite and Accuro EMR preferred.
- Familiarity with medical terminology and general office procedures.
- Strong written and verbal communication abilities, with an empathetic and professional approach in all client interactions.
- Comfortable managing multiple tasks in a fast-paced environment, with the ability to think independently and prioritize effectively.
- Ability to build rapport with clients and work effectively both independently and within a team.
- Maintains strict confidentiality, is open to feedback, and demonstrates a proactive approach to problem-solving.
COMPENSATION & WORKING CONDITIONS
- $25.00-$30.00 per hour
- Full-time, permanent
- Monday-Friday, 8:30 AM - 4:30 PM, 8-hour shifts
- Extended health and dental after three months of employment
- 2 weeks paid vacation
- 5 paid sick days
DIVERSITY, EQUITY & INCLUSION
At Cognito, we believe that diversity drives innovation and strengthens our team. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their full, authentic selves to work. We actively seek to build a team that reflects the diverse communities we serve, and we stand firmly against discrimination of any kind. We encourage applications from people of all backgrounds who are passionate about contributing to a more inclusive healthcare system.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Paid time off
Flexible language requirement:
Schedule:
Experience:
Licence/Certification:
- Medical Office Administration Certificate (preferred)
Location:
Work Location: In person
Application deadline: 2024-09-02
Expected start date: 2024-09-16
