Treatment Coordinator
Full-Time Position
Join a Growing Comprehensive Dental Practice
Markham Dental is seeking an exceptional Treatment Coordinator who is passionate about helping patients move forward with treatment that improves their health, confidence, and quality of life.
This is not a traditional administrative position.
We are looking for a highly organized, confident, and results-driven individual who can build trust with patients, communicate treatment plans clearly, and help patients make informed decisions regarding their dental care.
The successful candidate will play a key role in patient education, treatment acceptance, scheduling, financing coordination, and practice growth.
If you enjoy working with people, have strong communication skills, and are motivated by helping patients say "yes" to treatment they need, we would love to meet you.
Key Responsibilities
Treatment Acceptance & Case Presentation
- Present treatment plans with confidence and professionalism.
- Explain recommended treatment in a clear and patient-friendly manner.
- Discuss benefits, risks, timelines, and financial options.
- Follow up consistently with unscheduled treatment.
- Track and manage outstanding treatment opportunities.
- Help patients overcome barriers to care through education and financing solutions.
- Collaborate closely with dentists and hygienists to reinforce treatment recommendations.
Patient Relationship Management
- Build strong relationships and trust with patients.
- Serve as the primary point of contact for patients considering treatment.
- Ensure every patient feels informed, comfortable, and supported throughout their journey.
- Deliver a world-class patient experience from consultation through completion.
Financial Coordination
- Present treatment estimates and financial arrangements.
- Coordinate third-party financing programs.
- Explain insurance benefits and maximize patient understanding of coverage.
- Collect deposits and secure treatment commitments.
Scheduling & Practice Growth
- Schedule treatment efficiently to maximize chair utilization.
- Fill open chair time proactively.
- Coordinate specialist and multidisciplinary appointments.
- Maintain strong communication with the clinical team regarding scheduled treatment.
Reporting & KPI Management
- Monitor treatment acceptance rates.
- Track unscheduled treatment value.
- Generate weekly and monthly performance reports.
- Identify opportunities to improve patient conversion and scheduling efficiency.
Qualifications:
Required
- Minimum 5 years of dental experience.
- Previous experience as a Treatment Coordinator, Dental Administrator, Office Manager, or Dental Assistant.
- Strong understanding of dental terminology and treatment planning.
- Excellent verbal and written communication skills.
- Comfortable discussing finances and payment options.
- Strong organizational and multitasking abilities.
Preferred
- Experience presenting comprehensive treatment plans.
- Experience with Invisalign, implants, cosmetic dentistry, Botox, TMJ therapy, Airway and Sleep dentistry, or specialty procedures.
- Experience with dental practice software.
- Strong Knowledge of insurance and financing programs.
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- Dental care
- On-site parking
Experience:
- Dental Admin: 5 years (preferred)
Work Location: In person
