In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.
Responsibilities include but are not limited to:
Health and Safety
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Ensures all team members perform work in a safe manner including using personal protective equipment
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Works in compliance with the occupational health and safety legislation
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Knows, understands and follows safe work practices and procedures
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Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
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Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
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Records and utilizes logs as per food safety standards i.e. temperature log
Human Resources
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Supervise team members
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Assist Restaurant Manager in recruitment
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Conduct pre-shift huddle and motivates employees throughout shift
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Ensure employees are in proper uniform and standards
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Provides coaching and feedback as necessary
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Provides training as required
Customer Service
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Ensures quality and standards are met
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Handles customer service complaints with confidence, quickly and professionally
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Puts corrective actions in place
Operations
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Assigns duties to employees as required
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Assigns floats and balances cash at the end of shift
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Ensures restaurant is stocked, cleaned, staffed and prepared for following shift
Qualifications & Skills
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Previous experience in food service industry
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Excellent knowledge of Tim Hortons products and procedures
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Strong communication and interpersonal skills
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Previous supervision experience an asset
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Excellent customer service focus
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Consistent adherence to policies/procedures
Perks/Benefits:
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Health Benefits
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Free Uniform
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Strong ability to lead, motivate, and support team members.
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Experience in training and coaching staff to meet performance and service standards.
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Excellent customer service and conflict-resolution skills.
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Ability to ensure a friendly, welcoming, and efficient guest experience at all times.
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Able to manage day-to-day store operations including shift scheduling, opening/closing procedures, and ensuring food safety compliance.
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Knowledge of POS systems, cash handling, inventory control, and drive-thru operations.
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Strong verbal and written communication skills.
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
