Position Details
Entity: BioPharma Services Inc.
Job Title: Clinical Research Recruiter
Location: North York, Ontario (Remote)
Job Class: Full-Time, Permanent
Salary Range: $37,440.00
Position Summary:
Perform telephone interview and day-to-day activities of Recruiting department.
Duties and Responsibilities:
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Conduct telephone eligibility screening of potential English-speaking volunteers for inclusion or exclusion in all phases of clinical trials which includes but is not limited to:
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Reviewing screening criteria,
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Providing an overview of the study,
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Responding to volunteer preliminary questions,
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Capturing brief medical and medication history of volunteers
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Completion of required paperwork
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Book appointments for potential volunteers for onsite screening and assign volunteers to studies based on the results of medical screening visits
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Daily data entry, maintenance and updating of electronic volunteer files into Bio Pharma Services Inc. subject database for telephone recruitment
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Track statistics for clinical trials including but not limited to fill ratio, advertisement responses, and volunteer no show rates
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Create documents as required by recruitment and screening processes including, but not limited to:
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Create Recruitment packages
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Prepare lists for screening
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Process referrals and referral payments
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Master lists for Check-ins
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Participate in training of new hires if experience allows
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Involvement in departmental meetings
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Cooperate with and support the Quality Assurance (QA) group during audit activities
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Ensure compliance with appropriate BioPharma Services Inc. SOP’s and GCP and ICH guidelines
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Other duties as may be required & as training and experience allow
Qualifications:
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Undergraduate degree in sciences or equivalent
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1 - 2 years’ experience in a customer service environment and/or call center
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1-year work experience in a CRO an asset
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Previous sales experience preferred
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Strong organizing and planning skills to work independently with efficiency and accuracy
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Excellent interpersonal and public relation skills
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Demonstrated proficiency in English, with excellent oral and written communications skills
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Decisive, good decision-making skills, able to escalate response to situations when relevant
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Proficient in Microsoft Word and Microsoft Excel
