General Manager (GM)North Shore Kia – North Vancouver, BC
About Us
North Shore Kia is part of The Dick Irwin Group Ltd., a family-owned automotive group with roots in North Vancouver dating back to 1969. Built on entrepreneurial leadership, operational discipline, and strong customer relationships, the group has grown by recognizing market opportunities early and adapting ahead of industry trends.
Today, under second-generation family leadership, the Dick Irwin Group continues to focus on long-term growth, accountability, and delivering exceptional customer experiences across every department.
North Shore Kia represents an exciting opportunity within that legacy. Kia has rapidly evolved into one of the most progressive automotive brands in the industry, with award-winning vehicles, advanced electrification strategy, and one of the strongest future product pipelines in the market. From high-volume core models to industry leading EVs, Kia continues to gain market share and redefine consumer perception.
Located in one of British Columbia’s strongest automotive markets, North Shore Kia is positioned for significant continued growth with an established customer base, strong brand recognition, and substantial opportunity to further scale operations.
The Opportunity
We are seeking a highly operational, process-driven General Manager to lead the dealership through its next phase of growth.
This role is ideal for a proven General Sales Manager, Assistant General Manager, or current General Manager with a demonstrated track record of driving measurable performance improvements through strong leadership, accountability, and process execution.
The successful candidate will bring deep variable operations expertise, exceptional sales leadership, and the ability to define, implement, and maintain high-performance processes across the dealership. We are looking for someone who understands how to build scalable systems, lead high-performing teams, and use data-driven decision making to improve performance.
This is a hands-on leadership role focused on driving operational excellence, improving conversion and profitability metrics, and ensuring alignment between variable and fixed operations to maximize long-term dealership performance.
Key Responsibilities
- Lead all dealership operations including Sales, Service, Parts, and Finance & Insurance
- Drive sustainable sales growth, profitability, and operational efficiency
- Establish, implement, and maintain disciplined dealership processes and accountability structures
- Monitor and improve key performance indicators including volume, gross profit, inventory turn, CSI, and employee productivity
- Develop and execute strategic business plans aligned with ownership and manufacturer objectives
- Build and retain high-performing department leaders and staff
- Foster a culture of accountability, professionalism, and continuous improvement
- Improve operational efficiency through technology adoption, reporting, and process refinement
- Maintain strong manufacturer relations and ensure compliance with all regulatory and brand standards
- Deliver a consistently exceptional customer experience across all departments
Required Experience & Skills
- Minimum 5+ years in a General Sales Manager (GSM) or equivalent senior leadership role within a franchised automotive dealership
- Proven track record of driving sales growth and operational performance
- Demonstrated success implementing and enforcing structured sales and operational processes
- Strong understanding of dealership KPIs, reporting, and performance management
- Experience leading and developing high-performing teams in a fast-paced environment
- Highly analytical and process-oriented with strong organizational discipline
- Experience with dealership systems including CDK, Autovance, Dealermine, and TMS is an asset
- Excellent communication, leadership, and problem-solving skills
- Valid VSA license in British Columbia
- Legally entitled to work in Canada
What We’re Looking For
- Hands-on operator with a strong presence in day-to-day dealership operations
- Proven leader capable of creating structure, accountability, and consistent execution
- Strong sales operations background with the ability to demonstrate measurable growth results
- Financially disciplined with a deep understanding of dealership profitability
- Customer-focused leader with a long-term business mindset
- Comfortable operating in a rapidly evolving automotive environment
- Experience with Kia or other high-volume import brands is considered an asset
- Leadership style aligned with the values of a family-owned organization: integrity, professionalism, accountability, and respect
What We Offer
- Competitive compensation package with strong performance-based incentives
- Opportunity to lead a respected, family-owned dealership with deep community roots
- Strong support and long-term investment from ownership
- Established team, growing brand momentum, and significant future growth opportunity
How to Apply
Interested candidates are invited to submit their resume along with a brief cover note outlining their leadership style and approach to driving dealership performance.
Please email applications to:
[email protected]
All finalists will be subject to a personality assessment and criminal background check.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Experience:
- GSM/GM : 5 years (preferred)
Language:
- fluent English (required)
Licence/Certification:
Work Location: In person
