Job Overview:
We are seeking a motivated and customer-oriented individual to join our Calgary team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. If you have excellent communication skills and enjoy helping others, we would love to hear from you.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving issues or complaints
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and provide suggestions for improvement
- Collaborate with other departments to ensure timely resolution of customer issues
- Maintain a high level of professionalism, empathy, and customer care in every interaction
Qualifications
- Excellent verbal and written communication skills
- Additional languages, such as Spanish, are considered an asset
- Proficient in data entry and navigating computer systems
- Exceptional phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills with the ability to remain calm under pressure
Schedule & Availability
This position primarily supports our overnight operations. Successful applicants must be available to work a variety of evening, overnight, and weekend shifts, with most shifts scheduled between 6:00 PM and 8:00 AM. Flexibility and open availability are strongly preferred.
Why Join Telelink?
- Work with a supportive and collaborative team
- Gain experience supporting a variety of clients and industries
- Ongoing training and development opportunities
- Fast-paced environment where no two days are the same
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for the Customer Service Representative position!
Job Type: Full-time
Pay: From $17.25 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
