Pillar & Post is currently seeking a Lounge Server to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title: Lounge Server
Location: 48 John Street, Niagara-on-the-Lake
Property: Pillar & Post
This posting is for an existing vacancy within Lais Hotel Properties Limited.
Position Summary: Ensures that all guests ordering food or beverages in the lounge are served in a timely, courteous and gracious manner consistent with fine dining principles.
Duties and Responsibilities:
Primary Responsibilities:
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Providing personalized and exceptional guest service at every given opportunity
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Meeting established up-selling and sales goals
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Stock the Lounge with supplies required to serve meals and/or drinks as required throughout the shift
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Ensure the Lounge area and equipment is clean and set up with appropriate menus, snacks and promotions as required
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Take Guest’s orders and through the input of information into the Point of Sales System, provides it to the Bartender and/or Kitchen
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Deliver meals and drinks in a prompt and courteous manner
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Accept and deliver Room Service orders when required
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Providing service to the outdoor patio/pool area, based on seasonal demands
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Create check, collect payment, and settle transactions following standard operating procedures
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Responsible for cash floats and deposits
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Having a thorough knowledge of Lais Hotel Properties’ products and services
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Suggesting additional product and services meeting our Guests’ specific preferences
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Assessing Guests’ individual needs to meet standards for additional products and services
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Actively seeking ways to meet Guests’ product or service needs
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All other duties as assigned
Secondary Responsibilities:
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Keeping service and lounge area clean of debris
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Restocking of service areas
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Ensure lounge is ready and set for next shift
Technical/Managerial/Administrative Requirements:
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Legal serving age for alcohol
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Excellent organization and communication skills
Professional Requirements:
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Must be age 18 in order to serve alcoholic beverages
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Grade 10 education and computer literate
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Previous experience in a Lounge/Bar of a superior restaurant/hotel an asset
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Basic mathematical skills
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Basic knowledge of food and beverage
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Able to work flexible hours including evenings and weekends
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Smart Serve Certification required
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Previous up-selling and/or sales experience is considered an asset
Personal Attributes:
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Well-organized, self-motivated individual capable of several tasks simultaneously
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Good personal hygiene habits
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Trustworthy and dependable
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Able to pay particular attention to small details
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Confidence in selling and up-selling products and services
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Positive sales-oriented personality
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Desire to meet goals
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Ethical and honest
Physical Requirements:
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Lifting and moving of up to 15lbs at a time
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Able to stand for long periods
Questions, quoting the job title and location, may be directed to [email protected]
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
