We are seeking a hands-on IT Support & Systems Administrator to provide day-to-day technical support while maintaining and improving our IT infrastructure. This role combines end-user support, system administration, onboarding, and security-focused access management.
You’ll play a key role in ensuring a seamless technology experience for employees while maintaining secure, reliable systems.
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Provide first- and second-level technical support for hardware, software, and connectivity issues
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Diagnose and resolve issues related to desktops, laptops, printers, and peripherals
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Escalate complex issues while maintaining ownership until resolution
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Maintain accurate records in the IT helpdesk ticketing system
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Develop and maintain an internal IT knowledge base to support self-service
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Administer Windows and/or macOS environments, servers, and cloud services
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Manage users, groups, and permissions in Active Directory, Azure AD, or similar systems
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Monitor system performance, apply patches, and perform preventive maintenance
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Support deployment and management of network infrastructure (switches, access points, VPN)
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Participate in backup and disaster recovery processes, including testing
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Coordinate IT onboarding to ensure new hires are fully equipped on day one
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Configure and deploy laptops, desktops, and mobile devices
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Provision and manage corporate mobile devices, including MDM enrollment
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Deliver IT orientation sessions covering tools, policies, and best practices
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Collaborate with HR and managers to anticipate onboarding needs and track assets
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Administer SSO platforms (Okta, Azure AD, OneLogin, etc.)
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Manage user provisioning and deprovisioning
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Configure and maintain application integrations
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Enforce role-based access control (RBAC) and least privilege principles
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Conduct access reviews and respond to access-related issues (MFA, lockouts, etc.)
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Manage MDM platforms (Intune, Jamf, Workspace ONE, etc.)
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Enroll, configure, and retire mobile devices
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Enforce security policies (encryption, screen lock, remote wipe)
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Deploy applications, updates, and compliance policies
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Troubleshoot enrollment and compliance issues (iOS & Android)
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Maintain device inventory and generate reports
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Bachelor’s degree in IT, Computer Science, or a related field
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Equivalent practical experience will be considered
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Certifications such as CompTIA A+, Network+, Microsoft 365 (MD-102), or JAMF are an asset
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3–5 years in IT support, systems administration, or similar roles
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Experience with employee onboarding and device configuration
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Hands-on experience with SSO platforms and user lifecycle management
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Experience with enterprise MDM solutions (Intune, Jamf, or equivalent)
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This role is fully on-site (no remote work)
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Strong troubleshooting and problem-solving abilities
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Solid knowledge of Windows, macOS, and Microsoft 365
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Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
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Ability to communicate technical concepts to non-technical users
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Strong organizational and multitasking skills
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Experience with ticketing systems like ServiceNow, Freshdesk, Zendesk, Jira, etc. (Asset)
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Bilingualism in French and English (spoken and written) is required due to interactions with clients located outside Quebec.
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Opportunity to work across a broad IT scope (support + infrastructure + security)
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Collaborative environment with cross-functional exposure
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Direct impact on employee experience and operational efficiency
