St. John Ambulance Ontario is offering an exciting opportunity for a qualified and ambitious individual to take the role of Community & Client Services Coordinator for our St. John Ambulance operations in the Northwestern Ontario Region. Based out of Thunder Bay, Ontario, and reporting to the Regional Manager, the successful candidate will provide support to St. John Ambulance Community Services within the Northwestern Ontario Region through customer service, volunteer engagement, recognition and stewardship.
ESSENTIAL DUTIES
Community Services
- Assist with Regional special events, public relations and the marketing of community service units and volunteer opportunities
- Participate in public and corporate displays and public speaking opportunities to educate and inform about SJA
- Be the first point of contact for SJA clients and volunteers
- Establish and maintain donor recognition
- Provide support to community services programs in the areas of volunteer recruitment, screening, training and recognition
- Assist in the development, coordination, and implementation of volunteer recognition events
- Provide administrative support to community service programs where required; Therapy Dogs, Medical First Responders, Car Seat Safety, Youth Cadet and Emergency Management
- Maintain event management and volunteer records in CRM as assigned by the Regional Manager
- Coordinate support related to client event requests and cost recovery follow up after events
- Support fundraising and community relations initiatives
- Assist in the development and implementation of marketing campaigns designed to increase revenues for our volunteer programs
Customer Service
- Provide a high level of customer service by answering and returning phone calls, registering clients on courses, responding to e‐mail and online requests for information on training products and volunteer inquiries
- Prepare paperwork for classes, print certificates and close classes once paperwork is submitted
- Reconcile payment information appropriately and maintain accurate records in Microsoft D365 database.
- Process payments and invoices
- Closing POS machine weekly and process dailies and submit to the bookkeeper
- Performs other duties as assigned by the Executive Director
KNOWLEDGE, SKILLS, EDUCATION & EXPERIENCE
- Post-secondary education in related discipline (Customer Service, Volunteer Management, Office Administration, Marketing, Public Relations)
- Demonstrated 1-3 year experience in volunteer recruitment and/or office administration
- Computer skills in various software applications including social media
- Demonstrated marketing and / or public relations experience
- Interpersonal and communication skills; both oral and written
- Time management skills with the ability to manage numerous tasks simultaneously
- Working hours are Monday to Friday, however the nature of the position will require occasional evening and weekend work.
This opportunity is proudly supported by Northern Ontario Heritage Fund Corporation and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here: https://nohfc.ca/en/pages/programs/people-talent-program/workforce-development-stream
Pay: Up to $35,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
